Mini
Product came broken and you dont want to take ownership
I purchased 2 items(swan set and galloping horses), Galloping horses was good and I decided to keep that. Swan set - came broken and the quality is really really bad - not worthy to be kept as a decorative item at any home, very bad painting and the overall look of the product was not worth the money I paid. So I decided to return it. When I reached out to customer service, they were willing to issue a refund but refused to give me a return label, stating the I have to pay for the return shipment. The cost of the return shipment from US to France is as good as the cost of the product. In what way, is this fair? Return just because the product is broken and of bad quality. I am returning without a reason. So why should pay for return shipment? When I questioned this, I did not get any proper response. I want a refund for the swan set.
Response from Lezze DesignJul 7, 2022
Hi Mini, Thank you for your feedback. Please note that every damaged item is replaced or a full refund is issued at your convenience. Kindly note that your received product was not damaged but you have mentioned that you did not like it. In this case, we issue the full refund after you initiate the return - as mentioned on our Return Policy. Regarding the Return, please note that the shipping fees depend on your product size and weight. Oversized products as you mentioned can be expensive to return knowing that we provide Free Shipping worldwide on all our collections regardless of their dimensions. Finally our return address is the same for all orders. However, we are seriously considering your review for more flexibility in the future regarding the return address. Thank you again for giving us opportunities to grow and have an excellent day! Hannah, Lezze Design Customer Support