M.E.
Worst "Smart" products in the industry
I purchased thousands of dollars in products from this manufacturer, and they refused to honor their OEM warranty. Over a six week period, I had issues with their products at two different job sites and contacted them about each one. The first time, I spent 30 minutes on hold, then another 20 minutes filing a claim with their technical support team. I was told a resolution team would follow up. Nobody did. When I called a second time, I learned that my first claim was never registered or filed at all. All that time was wasted. After the second call, I still had no resolution, so I was forced to file a chargeback with my bank for everything I purchased from them. I do not trust this brand. Their customers are the ones who carry their reputation into the field, and they clearly don't care about it. Buy elsewhere.



