Les Schwab Tire CentersReviews of lesschwab.com

Took GF car into Lewiston’s Main Street store for a battery check. They didn’t have a battery in stock but found one in their Moscow location and put ahold on it until the check was done. Battery checked out bad and that’s when things headed south. Battery wasn’t ordered, nobody communicated with each other that the one in Moscow needed picked up or delivered. Now 4 hours later still waiting on the battery to get here. Really frustrated and pissed about the whole situation. Would not recommend this location to my worst enemy.

Les Schwab was, at one time, a great tire store with a customer service orientation. Now they are a terrible shop that ALWAYS tries to up sale. The last time I went to have my snow tires and wheels swapped for the warm season tires and wheels, I was informed that unless I bought 4 new tires, they could not change the wheels and tires. I was told the warm season tires were unsafe. I then took the vehicle to another shop where they swapped the wheels/tires. I had the tires inspected at 3 tire shops. Was told they were fine for another 10K miles. I will NEVER go back to Les Schwab!!! It's all about corporate sales and greed now days.

My steering wheel was crooked and the car pulled to the right. I took it in into Les Schwab for a front end alinement. I picked up my car and the steering was crooked and the car pulled to the right exactly as it has before I took it in for alinement. When I picked up the car , they showed me a printout of the adjustments, but it was for a 4 wheel alinement, I requested and paid for a front end alinement. I later pulled the wheels off and there were no tool marks on the tie rods. I think the charged me for an alinement, but did nothing to the car.

My family have been loyal customers for over 50 years...NOT ANYMORE! Les is dead, his heirs couldn't manage it successfully, so 'sold out' to an investment company who could care less about quality products or service. Once Les Schwab died everything fell off a cliff. I have had several problems, between brakes, tires, batteries, alignments, but most recently I needed rear brakes. Because it was urgent I mistakenly thought of Schwab. Just rear brakes, $640. I left fuming and will never go back!! I researched the specific parts prices and found Schwab marks them up 100-200% and they are cheap Chinese parts. Also, they suggest or demand certain parts need replacing when they DO NOT! They're just trying to ring the register. I have since found a local mechanic who is knowledgeable, reasonable and fair who quoted $120 for the front brakes, far from Schwab's $640. NEVER GO BACK!, they're not the same company, rather, the worst of the worst. Les Schwab, the man was a man of integrity and did right by his customers. These owners a real slime-balls.

They wouldn’t rotate tires that were purchased there, tried bullying me into buying new tires. The tires still had many miles on them. Went to another tire place to get them rotated. Can I download a picture of them?

Refused (Littleton shop) to fix flat from inside with patch which I have had done correctly by other shops in other tires in the past... instead sold me BS $600 with of new tires on Tundra First time another les Schwab (Rock Springs) shop said it was repaired...was not still leaked slowly...Don't use this company!

Went in to have a slow leak repaired on a tire. They took it in right away and then came back and said they let the air out of my tire and then checked the date of manufacture. It was 10 years old but at least 50% tread. They said they would not put air in the tire to get me home because of danger to the employee. I had to buy new tires or they would see about maybe a used tire. We have used Les Schwab prior to the sale to the new company. I will never go to them again.

Cannot overstate how horrific the corporate customer service rep will treat you if you call. I saw another reviewer state this. I was treated horrifically at a store and then the same at the corporate customer service line. That's when I realized that this is an endemic company issue, not a one-off at my local store. I'll be heading back to Discount Tires, where I've been loyal for 12 years and never had a single issue. Save your time. Avoid.