Amanda E.
Poor quality and weirdly rude customer service
When they arrived they seemed great but I wasn't able to try them because it's been negative degrees outside until this weekend. So I decided to wear them to the movies with my family the other day. They seemed amazing at first, fit was perfect, stretchy enough, soft, sheer. Everything you'd want in a tight. When I got home I went to take them off and I noticed there were holes in the thigh. Like big holes, they weren't running or anything they just kind of appeared and i have no idea how. Sh*t happens, no big deal, maybe I got a defective pair, so I reach out to customer service with no response. So I left a review on facebook and finally someone talked to me and they told me to email. I told them I did, then they asked for my order number. Then they disappeared again. I wanted a replacement, but I wasn't able to contact anyone. So I left another FB review, the same thing happened. All of the sudden I get an email saying I have a refund from them. I reached out because I was upset and the customer service rep was really rude for someone who didn't communicate whatsoever. I don't know if it's all their tights, but don't believe the hype. I am so blown away by the amount of ads I get from them promising quality, and then not even trying to rectify the issue - and then also being so rude. No excuse.



