David W.
Lacking communication
When I ordered my contacts there were zero prompts that a delay could be possible. I waited 2 weeks and when the order was still not shipped I asked for clarification and received none. The shipping delay may have been beyond their control but communication could relieve much concern.
Response from LensPureDec 31, 2024
Hi there David! Thank you for your feedback. upon checking our records, unfortunately, we cannot locate any email received from you. kindly know that our customer service team worked tirelessly to be able to respond to a significant amount of influx of inquiries during the strike. all inquiries have been dealt with and we would have been able to respond to yours as well. We sincerely apologize for the delay in receiving your parcel. Unfortunately, the Canada Post national strike had a significant impact on shipping timelines, which led to the delay in your delivery. We understand how frustrating this can be, and we truly appreciate your patience during this time. We are pleased to see that your order has now been successfully delivered just in time for new year's eve. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!