LensPureReviews of lenspure.com

Response from LensPureJun 28, 2024

Hey there Thomas! we are sorry to hear that the lenses did not work for you. According to the images you have provided, you seem to require + lenses. We regret to inform you that we only carry negative power contact lenses on our website and we made sure to have a visible reminder about it on the product page to avoid confusion. It is the reason all the lenses in your order were blurry. In addition, regarding the packaging, Acuvue Oasys line just recently changed their packaging design. We are in the middle of transition between the old and newer packaging hence you may have received a different style and colour of boxes from other products you see elsewhere. We do accept any unopened boxes of contact lenses from your order and can process a refund for each returned items for you. Thank you for taking the time to share your feedback.

Response from LensPureMay 30, 2024

Hi there Pking. Unfortunatley, we cannot locate your order due to lack of information provided here on TrustPilot. Nonetheless, we are so sorry that the lenses did not work for you. Kindly know that all our products are straight from the manufacturer, hence we are unable to check each of them since we'd like to keep all the lenses boxes sealed and unopened. We apologize that although rare, defective lenses may happen from time to time. We'd like to gain better understanding of the issue, could you please email us with a copy of your valid prescription along with images of the contact lenses and the boxes it came with showing the barcode information. Please send it to [email protected]. Thank you for sharing us your feedback.

Response from LensPureMay 23, 2024

Hi Chen, thank you for your feedback, we are always looking for different ways to improve our delivery times and courier options, please be assured that we are doing our best to improve the shopping experience. Regarding the quality of the lens, please reach out to our customer care team with your order ID and your valid contact lens prescription and someone will assist you further.

Response from LensPureMay 30, 2024

Hi Shenequa! upon checking, based on our records and USPS site information, your order has been delivered on the 6th business day. 1 day earlier than our promise of 7 business day delivery. Please contact us at [email protected] about any issues on your order so we may assist you effectively. Thankyou.

Response from LensPureMay 30, 2024

Hi there Rebekah. Upon checking your order has been shipped out on Monday since you placed your order on a weekend. An email with tracking information should also be sent to your email address within 24 hours after it left our warehouse (kindly see your spam folder in case you are unable to receive the email in your inbox as this is pretty common issue with our other customers as well). Please add LensPure to your contact list so you may able to receive our emails on your inbox. We are happy to see that your order has been successfully delivered on time on your delivery address. Thanks for sharing us your feedback.

Response from LensPureMay 3, 2024

Hi there Adrienne ! we are so sorry for the delay of your order. Please understand that once a package gets picked up by the courier, we no longer have control over the course of delivery. In some unfortunate cases, some packages gets delayed upon sorting from a facility after another. We are happy to see your package has been finally delivered. Thank you for the patience.

Response from LensPureApr 29, 2024

Hi there Dae! thank you for sharing us your feedback. Please kindly know that lenses are very delicate and are really soft in general. There are different reasons why the lenses are folding while you are trying to put them on, one of our customer service agents will be reaching out to you shortly to talk about these. On the other hand, for your peace of mind, we confirm to you that our warehouse department is on top of any lenses in our inventory. Expired lenses are a no no for us as well. Thanks again! and Have a great day.

Response from LensPureApr 26, 2024

Hi there Sam! we are so sorry for the delay of your original order. Please understand that once a package gets picked up by the courier, we no longer have control over the course of delivery. In the meantime, upon checking, the replacement have been shipped out yesterday. A tracking information should also be sent to your email address same time as you sent us your feedback. Kindly check your spam folder if you don't see it in your inbox. We hope you receive it this time. Our apologies for the inconvenience.