LensPureReviews of lenspure.com

Response from LensPureSep 16, 2024

Hi Karra! we apologize that your order took longer than expected. Please know that although we try our best to process orders quickly. Though your order was shipped out the next day after placing it, unfortunately, as soon as it leaves our end, we no longer have control over how fast the delivery will take. In general, it takes 5-7 business days to arrive however, there are instances that Customs take longer to release a shipment due to backlogs, more shipments than usual at the border etc.... For this, we cannot guarantee how fast they will take to handle our shipment containing your order. We are happy to see that your order has finally been delivered as expected based on the previous orders we handled with the same situation, all of them eventually got delivered. We hope for your kind understanding regarding this matter. Thank you for sharing your feedback. rest assured we are looking into improving our delivery services and we are constantly working with the couriers regarding these issues.

Response from LensPureSep 13, 2024

Hello there Sherri! we are sorry to hear that your order took longer than usual. As we checked the tracking information, it just updated today, indicating that it is actually scanned and not lost. It will be delivered to you very very soon. As packages go through customs, there are instances that delays happen due to backlogs and other reasons we are not sure of. Unfortunately, we do not have control over how customs process the shipments. However, one thing we are sure of as we have experienced in the past. All packages gets delivered eventually. We kindly ask for your patience regarding this matter.

Response from LensPureAug 26, 2024

Hi there Theresa! we are sorry to hear that you have not received your order. As per our recent contact, we are still awaiting for your decision for the final resolution about your order. One of our representatives will reach out to you within the next few hours for a follow up. Thank you for taking the time to send us your feedback.

Response from LensPureAug 20, 2024

hi there Didier! we apologize that your order took longer than usual. our promise delivery with standard USPS is 5 to 7 business days however, in some rare cases, delays do happen. We are happy to see that your order finally got delivered on August 7th. Rest assured we are working on these issues and will be able to provide an option for our deliveries soon.

Response from LensPureAug 12, 2024

Hi there Azra. As we checked our records, we have sent you a response the same day as we received your email, (We kindly request checking your spam folder at this point.) Eitherway, one of our customer service representatives will also send you another email regarding an update on your order. We are happy to see that your order has been delivered.

Response from LensPureJul 31, 2024

Hi there Jane! we apologize for the delay of your package. Please know that your order has been successfully processed and shipped out from our facility on the same day as you placed them. In addition, as we checked the status, your order has been successfully delivered on the 9th business day (not including weekends which will be 14 days in total ). thank you for sharing your feedback.

Response from LensPureJul 22, 2024

hi there Yang, we regret to inform you that once a promotion is over, discount codes are all expired as well. Unfortunately, we can no longer offer them especially after few days of expiration. Please stay in tuned with our newsletter for future sales. Thank you and have a nice day.

Response from LensPureJul 19, 2024

Hi Uzoma. Due to multiple suspicious activity from multiple accounts under your name on our website, we regret to inform you that we are no longer able to provide service for you at this moment. Thank you for your time sharing your feedback.