LensPure Reviews | Read Customer Reviews of lenspure.com

LensPureReviews of lenspure.com

4.22,188 reviews
Vision & Hearing
1937 W. Irving Park Road, 2nd Floor, Chicago, Illinois

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LensPure

About LensPure

Who is Lenspure.comLenspure.com is a leading online destination for purchasing contact lenses in USA, providing customers with a convenient and reliable platform for all their vision needs. With an extensive range of high-quality lenses, exceptional customer service, and competitive prices, Lenspure.com stands out as a top choice for contact lens wearers.Our AdvantagesAt Lenspure.com, customers can explore a wide selection of contact lenses from renowned brands, ensuring that they find the perfect lenses to suit their individual needs. Whether you require daily disposables, weekly lenses, monthly lenses, colored lenses, this website offers a diverse range of options to cater to various vision requirements. Rest assured that you'll find lenses that provide optimal clarity and comfort.Why choose Lenspure.comOne of the standout selling points of Lenspure.com is its commitment to customer satisfaction. The website boasts a user-friendly interface that enables easy navigation and a seamless ordering process. With just a few clicks, customers can find the lenses they need, add them to their cart, and securely complete their purchase. Lenspure.com also prioritizes fast and reliable shipping, ensuring that lenses are promptly delivered to customers' doorsteps.Our PromiseCompetitive pricing is another notable feature of Lenspure.com. The website offers affordable prices on all its products, allowing customers to save money without compromising on quality. Additionally, Lenspure.com frequently provides promotions and discounts, making it even more budget-friendly to purchase high-quality contact lenses. By choosing Lenspure.com, customers can enjoy the convenience of online shopping while obtaining excellent value for their money.Our FeatureLenspure.com places great importance on customer care. The website boasts a dedicated and knowledgeable customer service team that is ready to assist with any inquiries or concerns. Whether customers need help selecting the right lenses, n

LensPure (lenspure.com) has 2,188 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: lenspure.com
Website: lenspure.com
Category: Vision & Hearing
Location: Chicago, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensPure reviews

Showing 317 reviews with 1 star · Clear filters

Justin H.
Dec 5, 2024
Ordered lenses but haven't shipped over…
Ordered lenses but haven't shipped, over a week now, customer service hasn't yet replied to repeated emails.
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Andrea T.
Dec 1, 2024
I haven’t received my contacts and I…
I haven’t received my contacts and I need them
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Jorge M.
Nov 5, 2024
Poor customer service.
Poor customer service.
Response from LensPureNov 5, 2024
Hey there Jorge! upon checking our records, there were no prior contacts with you about any issue regarding your order. Your parcel was also shipped out the same day you ordered it and was delivered on time. Even earlier than the promised delivery time. May we know why you gave us a negative feedback? to help you effectively, please contact us at [email protected]. Looking forward to your email.
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BLAIRE
Oct 4, 2024
I can’t get a response on why my order…
I can’t get a response on why my order still hasn’t arrived. I’m not the shipper so they won’t give me any information.
Response from LensPureOct 4, 2024
hi Blaire. We understand your frustration with the delay in your order and the lack of information you've received from the courier. In our experience from these delays all packages will eventually get delivered 100%. However, we truly apologize for the inconvenience. One of our customer service representatives will send you a follow up email soon. Thank you for sharing your feedback.
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Mabry S.
Sep 30, 2024
Product quality poor and damaged
It seems every contact I have received is ripped or has a tear or after 1 use it has a tear. I have wasted now $160 on there products and have only received $16 refund for horrible products. Customer service has been kind but they are selling some kind of faulty product.
Response from LensPureOct 2, 2024
Hi Mabry! we are sorry that some of the lenses from your order did not work for you. Since contact lenses are mass produced, defective lenses may happen in rare cases. Kindly know that the refund amount is based on a prorated amount for each lenses. Since issues were only found on 3 blisters (not the whole entire 2 orders), we refunded you for a total of 2 pairs to make up for wearing each pair together. We apologize for the inconvenience. Thank you for sharing your feedback.
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K K.
Sep 29, 2024
Ordered almost a month ago and haven’t…
Ordered almost a month ago and haven’t received anything. My package has gone back-and-forth between Vegas and Los Angeles and I live in Utah. Very frustrated. I’m wearing contacts so my eyes hurt and at this point, I would rather just have my money back.
Response from LensPureOct 2, 2024
Hi Kirby! unfortunately, we are so sorry for this delay. We have been working with the courier to resolve this as soon as possible however, please understand that the tracking updates are something that's out of our control once the packages are already picked up by the courier. Usually, when this happens, chances are there is a scanning error hence the item might have been shipped to a different route. The time before the next scan highly depends on the distance from a facility to the next one. We are sorry for the confusion regarding this matter. From our past experience, the packages will eventually get delivered for sure. One of our customer service agents will contact you within the day regarding your order. Thank you for taking the time to share your feedback.
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S
Sep 20, 2024
Shipping took over a month
Shipping took over a month. Company’s attitude when it was that delayed was “it’s out of our hands”, per their email. Will not buy from them again and will recommend friends to buy elsewhere. Product was eventually delivered as described, so some redemption there. But the ownership piece is not there.
Response from LensPureSep 20, 2024
Hi Scott! ! we apologize that your order took longer than expected. However, we would also like to mention that we take these issues seriously and we informed you in one of our email responses that we are working with the courier to resolve the issue. Hence we are taking responsibility even though delays by the customs are out of our control. We did not mean that it was out of our hands, we explained that these things are beyond our control when it happens. Please know that although we try our best to process orders quickly, (your order was shipped out the next day after placing it,) unfortunately, as soon as it leaves our end, we no longer have control over how fast the delivery will take. In general, it takes 5-7 business days to arrive however, as mentioned, there are instances that Customs take longer to release a shipment due to backlogs, more shipments than usual at the border etc... Rest assured we are looking into improving our delivery services and we are constantly working with the couriers to improve deliveries. Thank you for sharing your feedback.
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John R.
Sep 16, 2024
I never was able to get my package from…
I never was able to get my package from customs, and the communication about it was terrible. I did end up getting my refund, however it was a task just to get someone to respond accordingly.
Response from LensPureSep 16, 2024
Hi John! we apologize that your order took longer than expected. Please know that although we try our best to process orders quickly. Though your order was shipped out the next day after placing it, unfortunately, as soon as it leaves our end, we no longer have control over how fast the delivery will take. In general, it takes 5-7 business days to arrive however, there are instances that Customs take longer to release a shipment due to backlogs, more shipments than usual at the border etc.... For this, we cannot guarantee how fast they will take to handle our shipment containing your order. We are happy to see that your order has finally been delivered as expected based on the previous orders we handled with the same situation, all of them eventually got delivered. one of our customer service agents will be contacting you soon regarding your order. Thank you for sharing your feedback. rest assured we are looking into improving our delivery services and we are constantly working with the couriers regarding these issues.
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