Lens.comReviews of lens.com

I've ordered from Lens.com twice over the past two years. Each time they offered the lowest prices and both orders were fulfilled within the timeline they provided. Have enjoyed my experience purchasing from them!

It was quick and easy for me. They confirmed my Rx and contacts were here before expected. Saved me $50 bucks from buying at my eye doctor so I am pleased.

Very satisfied with your attention and promptness to the order, will re-order in the future.

I have used Lens.com for several years and have found them to be the cheapest price anywhere. My lens are made for me so I already know to expect a longer wait time to get them but have adjusted my ordering to account for that. Normally, I get them within 1-2 weeks but if you prepare for that, it's not an issue. Customer service has been good. At one point, I felt that I had gotten a bad batch of lens since most of them did not last more than a day before tearing. I called and they gave me a credit for the two boxes that I had trouble with and encouraged me to call as soon as I realized that something was wrong. I want to clarify that I normally have no issues with their product but again, they were quick to resolve my concerns. As for the refunds, I have never had trouble using the forms on their website and have always gotten my refund. My only issue is that I have to remember to go in and print the refund and send it in. I missed out on one refund because it expired. I wish Lens.com would send a notification to remind people that the refund has posted to your account and to send it in. That would be very helpful.

MY EXPERIENCE: Five stars, super cheap contacts, shipping in about one week. These people leaving the bad reviews are ridiculous! There are so many complaints about the extra shipping and handling fee, but: 1) The price of the contacts was so low (at least for the contacts that I ordered) that the total cost for my contacts was WAY LOWER than anywhere else, EVEN AFTER adding the shipping and handling fee. My total cost at Lens.com was a little more than HALF THE PRICE of anywhere else that I checked. 2) Lens.com tells you on their website that the reason they charge you a higher shipping and handling fee is BECAUSE THEY PRICE THEIR CONTACTS SO LOW, so it's not like they are "bait-and-switching" you. I'm sorry, but if some of these people leaving these bad reviews just added stuff to their cart and then clicked "Submit Order" without checking to see if there were additional costs (i.e. delivery, taxes, etc), and didn't see those extra costs until after they made their purchase, then they are stupid! Lol. Doesn't everyone review their order for correctness before clicking "Submit?" I guess common sense isn't common. 3) Who cares if Lens.com charges a higher shipping and handling cost, as long as the cost of the product itself is super cheap? The final total cost is what matters, and (at least in my experience) my contacts were WAY CHEAPER than anywhere else, EVEN AFTER adding the shipping and handling fee. PRICING FOR MY ORDER: With Lens.com, after shipping and handling, my final total cost was about $125 for four boxes of "Toric" lenses (two boxes for the right eye and two boxes for the left eye, which is 12 months worth of contacts). I am a frugal shopper, and I checked prices at about 10 different places, including the doctor's office where I got my prescription from, several pharmacies like CVS, Walgreens, Walmart, etc, and several online stores like 1800contacts, etc. The next lowest price I could find anywhere else (for the exact same four boxes of "Toric" lenses, same brand and everything) was about $200, and that was after receiving a discount as a first-time customer, another discount for setting up automatic reordering every 12 months, and a $45 rebate that I would have to mail in and wait for. Even after all of those discounts, the price was still almost twice as much as the price for the same contacts at Lens.com. DELIVERY OF MY ORDER: When I made my purchase, Lens.com quoted me a delivery time of a little more than two weeks, which I was fine with because I didn't need my contacts immediately, and I didn't mind a little longer delivery time since I was saving so much money. And in actuality, I received my contacts after ONLY ABOUT ONE WEEK, which was ONE WEEK EARLIER than they originally quoted me. BOTTOM LINE: Lens.com was the cheapest place BY FAR to get my contacts, compared with all the other places I checked (and I checked A LOT). They do charge a higher shipping and handling fee, but the price of their contacts for me was SO LOW that the total cost after everything was still WAY LOWER than anywhere else. Delivery seemed a little longer than most other places, but I didn't mind waiting since I was saving so much money (and they actually delivered my contacts much sooner than they originally quoted). PUBLIC SERVICE ANNOUNCEMENT: People!! If you are not checking your order for correctness and for additional delivery fees, taxes, etc. that may have been added in your cart, before clicking on "Submit Order," then you need to get off the internet and freeze all your credit cards until you take a class about how to shop online! (And you probably shouldn't be driving on the road, either!) Jeeeez

Great prices. Fast delivery

Excellent service and quality! I have never been disappointed in my contact lenses. The price point is also very good.

WOULD ABSOLUTELY RECOMMEND I've ordered from lens.com 3 times now and everytime I've received exactly what I ordered. They were good quality, extremely affordable and I've never had an issue with my rebates. Also great customer service. You should keep in mind that there are always more people that complain about a company than praise them. 100% give them a try.