Lens.comReviews of lens.com

I placed an order for contact lenses with Lens.com on December 1, 2021. I sent in my rebate request, a special they often offer, just a few days after I received my lenses. It took over nine (yes, 9!) months in order to receive my rebate. I exchanged countless emails with them to see about the status of my rebate, when it would be arriving, etc. I do not recommend using them for their rebate option. It is unreliable, slow, and the customer service operators do little to nothing to make sure you receive your rebate in a timely manner. Per their terms and conditions, it should take up to 10 weeks from the date the rebate form is received for processing. They continuously cited that the delay was due to COVID-19 staffing and processing times, but 9 months of a delay? 9 months of waiting for a rebate is absurd.

I do not recommend purchasing your contacts from these people. I purchased contacts in January and still do not have my rebate. I have checked with them twice and they keep Giving me the same line, “unexpected delays.” So basically, these are overpriced contacts!! Also the shipping time is ridiculous!!

False Advertising! Like many others on here they suck you in with the rebate. I am going on 5 months and the tracker states it’s waiting to be mailed. Last time I checked if something is “waiting to be mailed” it’s a matter of dropping it in the mailbox. I suppose they have a different protocol. I’m sure they will wait until the one year mark and then claim that the time frame to get the rebate has passed.

False advertising. Con artist company. Advertise low prices and not until you get to checkout that you realize they tack on $150 of fees that customer services isn't able to explain. I would never buy from this company

This company goes out of their way to not pay rebates. I have submitted and finally been approved. Told rebates "in the mail". My first order was November 2021 and still have received NOTHING. I wish i had read their better business bureau reviews before ordering. They have an F rating.

Received contacts quickly. Only purchased from Lens.com bc they offered a 100.00 visa rebate. Purchased on 3-15-2022. I've checked on rebate and says it's processed but not mailed. Will not recommend this company to anyone. If they send rebate I might reconsider returning otherwise a scam I said I would reconsider reordering from this company if I received my rebate. I sent an email checking on status after 6 months waiting and they checked my purchase and issued the rebate. So if anyone hasn't received theirs reach out through email. The company was quick to send contacts when I ordered so they did finally follow through with rebate.

They offer a cash back rebate system when purchasing contact lenses. It says, in small print, the processing time is 12 weeks after they receive your rebate form. However they are currently running more than 8 weeks behind on top of their 12 week processing time. You will never see your rebate I have been waiting for months with no update. Do not purchase from this site. I purchased from 1-800 Contacts and received the rebate a few weeks later.

You Will NEVER receive your rebate! I ordered my contacts on 12-05-2021. I am writing this review on 8-29-2022 and have still not received my rebate. I am 90 days away from waiting one full year for my $125 rebate. 1/10 I will never buy from them again. I reached out to them to see what the hold up was and they said they are having trouble with my rebate due to Covid.... what a joke. My rebate dashboard shows all steps fulfilled except for "Loading funds into your visa rebate card" and its been on that step for the last 8 months. Bait and switch.