Lens.comReviews of lens.com

This is the second time I had to wait close to a month to get my order delivered. I'll never order contact lens from this company again. Done with it.

I have used lens.com for contact lenses for many years. In the beginning they simply had the best prices. Now they offer rebates instead of low prices. That process delays the reimbursement and allows them to use your money longer. Initially the rebates were only a few weeks then 12 weeks and now I have $190 in rebates that have been pending for 20 weeks. Their customer service blames the delay on global supply chain disruption. Really? What supply chain is required to verify a purchase when codes from the lens box have been included in the rebate request? What supply chain issues ate required to add rebate dollars to a debit card? The increasing delay smacks of other problems. Their excuses also include high demand for rebates services. Well, my advice to you, the potential consumer, is to use another online store that provides better service, perhaps including REAL low prices and not rebates. That will certainly help them with their demand problem and not tie up your money for 20+ weeks!

WAS a Lens.com customer for 5 years. Rebates were easy to apply for and sent within a few month. NOT ANYMORE. I've been waiting 6 months for a rebate like everyone else. I believe Lens.com has turned into a scam website by hoping buyers forget or giveup on rebates and they take the full price of items via fraud and deception. Lame excuse for 2023. "Notice: The service levels of our rebate vendors have been seriously impacted by global raw material supply chain delays"

If I had the choice I would give you zero Stars!!! I placed my rebate order on 5/19/2022. It is December 30th 2022 and still no rebate! I was told that they will try and speed it up for me. After all it's only been 7 months. I have sold my house and bought a new one since then but they cannot send it to this new address. It has to go to the old address, which of course no one knows when that will happen. I have to wait 2 weeks more after that and then they will try to give it to the new address. Of course it is all blamed on Covid.

Supposed to get a $75 rebate. Ordered 9/1/2022. Still no rebate today is 12/30/2022 Sorry buying excuses.

I've bought from Lens.com several times in the past and always received the promised rebate. This time they claim not to have received the required form and box ends. They provide no alternative to resolve these "lost" forms/UPC codes, making me wonder whether the forms/codes were lost in the mail or at their rebate center. Don't bother with contacting customer support. You will be on hold for a long time and receive no help. This seems to be happening very frequently at present and I will not take the risk of buying from them again.

Rebate is a lie, lens.com is shady don't waste your time or money with lens.com. They have poor customer service, hopefully they go out of business, get sued, or both.

On not one but TWO separate occasions Lens.com has conveniently lost my rebate forms and the proof of purchase. Without both, you are ineligible for a rebate. One time I lost out on $150 and most recently it was a $135 rebate form. I HIGHLY suggest sending your rebates registered mail as I have no doubt that they are being thrown away or otherwise disposed of so that they don’t have to pay out rebates.