Lens.comReviews of lens.com

Rebate. Order lens on June 2022. Now is January 6 2023 and nothing of my 95 usd rebate. Called them and they don’t care. Treat badly on the phone call. I’ll never order from them again.

Pretty much same complaint as everyone else. Rebates are a joke. Last rebate from an order took 6 months. Now it's taking longer. Order placed 6/23/22. Still haven't received the rebate so this is not a one off. Their service level excuse is a joke. I have received other rebates in a short period of time so there is no excuse for what's happening. Also, keep an eye on their fees section when you make a purchase. It's ridiculously high. When I asked for a breakdown of that cost, I was told they couldn't give it to me. That's a joke.

Ordered contacts in September of 2022, today is January 6, 2023. Ordered from Lens.com because the rebate was marketed to help offset the cost and make them more competitive in the contact lens market. I still have not received the rebate, at this point I'm thinking I probably never will see it.

The contacts are fine, just like every other provider. The issue is the rebate process. It takes months. But the worst part is that you have to cut up all the boxes that you bought. So I bought 8 boxes, a year supply and it is expected that I open every box and cut out the bottom of the box where the barcode is. Now if I did that I would be sitting here with 720 loose contacts that I am supposed to deal with. They are in strip of five together, so 144 strips of contacts with a very thin foil protecting the contact. Absolute ridiculously poor policy. So I have decided that returning them is the better option. The rebate is not worth the trouble and time you have to sink into it.

The ordering of my contacts was pretty flawless but as so many others I was counting on my rebate to offset the cost, fees. I've been waiting now for over 6 month's for 3 rebates. Last I checked there weren't any covid related supply chain issues with gift cards. Absolutely ridiculous to wait this long for a rebate card. I highly recommend shopping elsewhere. UPDATE: As of 1/18/23 one of my 3 rebates has shipped and another one is suppose to ship by 1/27/23. Both of these rebates were accepted in June so they took 6-7 month's to ship. The rebate that I submitted in July is still in limbo but if I had to guess I'd say it should ship within the next 30 days given the timeframe of the other 2 rebates.

I have not recieved a rebate from them in 2-3 years. Did not like the price they gave me last week, so I double checked on things on my end. SCAM? "taxes" and "Fees" added more than 87% to the total cost. Just finished sending this email to Lens.com "Your “discount service” is no longer a viable resource. Good thing I have only dealt with you for a couple years or I would be even more angry. But lets put it to you like this. Subtotal + “fees” and “taxes”.. + shipping = $10.83 per box MORE than retail (4 boxes contacts, tax and shipping) at my local vision center."

Like most others who have purchased from Lens.com, I'm still waiting for my rebate. It will be 6 months this coming week that I've been waiting. It is an unacceptable business practice to advertise and offer rebates that never come. The positive reviews on their website about the rebate cards cannot be real as I've placed two orders and have not received a rebate for either order. Only buy from them if you are OK with the price before the rebate. You're unlikely to ever see the rebate. Like others have said, I think they feel people will forget and give up. I'm not and keep checking back regularly.

the wrong lens were sent at first. The second time I got the right lens, but I still have not gotten my $95 rebate.