Lens.comReviews of lens.com

I sent in my prescription from my doctor for contacts lenses. I ordered 4 boxes. The rep said everything is fine he’ll send the order in. Unbeknownst to me he inputed the right numbers but put in a negative sign instead of a positive sign. I never knew that made a difference, I just checked the numbers and open the contacts to only find out that they were blurry. So I opened the other 2 boxes 1 left eye and 1 right l eye as I the the 1st two to make sure. I was thinking the 1st boxes were probably a bad batch. All four boxes was a bad batch because of the negative sign being inputed instead of a positive sign. I entrusted this company(LENS.COM) to not only double check my prescription before they sent out my contacts.But them to rectify the situation buy sending me out my correct prescription, not only did they decline it, they are also not giving me my Indy back. I can’t afford to take a $230.32 lost. I’m barely getting back on my feet financially due to covid. I just need them to make this right.

I sent everything necessary for a rebate and have been in touch with them through email, (Jennifer Cole was the representative) and was promised my $135 would arrive. This was September 8, 2022 and even now, February 2023, I have not received my rebate.

They screwed me out of the rebate as some of the other people mentioned. Plus they don't have 24/7 customer service, tried multiple times at different times and they didn't have agents ask to leave a name and emaill. I did overnight delivery, had an estimated delivery and couldn't deliver it on time.

They never sent my $35 rebate. I bought the lenses in July of 2022 and sent my rebate form in at that time. In January 2023, I contacted them to tell them I never received it. They said they would look into it and then informed me it was mailed on January 17, 2023. It is February 2, 2023 and I still have not received it.

They changed their rebate process from being able to claim it online at their web site to now requiring you to print out a form and then mail it with UPC code from boxes in order to get your rebate. They also only give you 90 days to do so. The truth is they are just trying to screw people out of the rebate by making it more difficult to claim. After all, they have verification that you made the purchase on their own web site. THIS REBATE OFFER IS A RIPOFF.

This company will not honor your rebate It’s a scam Order from Walmart Or order from another vendor Someone should follow up with them , and sue them for millions ! I recently called him maybe like two weeks ago of the time I had posted this bad review I spoke with the supervisor and told him this is illegal and I even asked them for their license number and they’re location to where they sell their products so I can sue them . Eventually a supervisor called me back and looked into my records. The next day he sent me my gift card approval within a week they sent me my rebate gift card so you have to be very harsh with them over the phone and demand it and ask for a supervisor then they will send you an email and then they will send you your rebate card. I hope it helps.

Ordering and receiving the contacts was very easy and quick. I only used this site though for the price which really only worked with the rebate. Mailed the rebate in after a couple weeks (you have 3 months for them to receive and process your form). I gave at least 2 months for that. Kept checking, no update, then today says I'm passed my rebate window. When I reached out, they said sorry can't help you if we didn't receive it and was told rebate vendors are very backed up at processing the forms. I asked so if they just take awhile to process the form and its passed due, I'm just screwed and was basically told yes, and to look at the terms and conditions because it must be "received and processed" before the end date... So i was basically told that as long as they don't open your letter in that 3 month window they don't have to give you the rebate.

Hidden fees (50%+ price increase at checkout) + no rebate ever received. Terrible business practices, do not order from them.