Lens.comReviews of lens.com

Rebate scam. I bought contacts sixe months ago and still no rebate. Also, when you check out, there's about 50% extra cost in "taxes and fees." The lenses also tear easily. Go elsewhere and save your money.

If you have any issues with your order or rebate, DO NOT EXPECT ANY HELP FROM CUSTOMER SERVICE! I emailed them for 2 weeks about my order and I kept getting the same response as if it was a robot. Finally, I chatted with a live agent and they finally told me my order had been shipped yet my order status had not updated for days. Did they lie? I am not sure yet. I also asked the agent if it was a real person that does the email customer service. They said yes a real person reads the emails and responds. I was like then why did I get the same response for 2 weeks? Their response was "we are only allowed to use certain emails depending on what the question is" I told them so I was basically ignored for 2 weeks, sent the same spam email, and you have nothing to say about it. The response "Thank you for chatting with me. We appreciate your business with Lens.com Have a good day!" Take your time, money, and energy elsewhere.

Don't trust the rebates. The contacts are fine, price is pretty comparable. They will try to screw you out of your rebate though. My checklist was all complete. I contacted them why it was taking so long. They said supply chain. Then I finally called and was told I didn't fill out paper work correctly (even though checklist said I did) and now it was too late for the rebate. Third party handles rebates so nothing they could do now about it.

Sent out my rebate documents in early October and still nothing back from them — just states on their site that it's being "processed". I'll update this review if I actually receive it but based on other reviews here, it seems unlikely.

Don't waste your time on this site. Advertised 11.00 a box for contacts put 4 boxes in cart and at check out charged over a hundred dollars in taxes and fees. Plus a 75.00 mail in rebate. So price was over 200.00 for 44.00 of contacts at their advertised price

They advertised a $35 dollar rebate. I didn't receive so after six months I contacted them and filed a BBB complaint, They said wait another 30 days. I did, no rebate. They said they would reissue the rebate and asked to confirm my address which I did. They then contact me ten days later to say rebate was returned due to incorrect address and said they would have to charge me $6.95 to resend the rebate for what they said was the third time even though I never received it. Their rebate program is an absolute scam. Please read online reviews and the BBB complaints with everyone saying then same thing.

false advertising: 4 boxes advertised at $10 plus $75 rebate somehow equals over $150 in the cart. I'm guessing the rebate is a scam, too.

My rebate form was sent in well before 12 weeks from the ship date on the contacts order. This was sent in October and to this day the company “never received it” and customer service cannot do anything about it. How convenient for a company who puts 100% satisfaction guarantee on their website and only shows 4 and 5 star reviews. The rebate made them cheaper than other companies I looked at. Will never order from here again.