Lens.comReviews of lens.com

3 months after ordering my virtual card number made for this store was attempted to be used twice on amazon.com

First of all, there was an alleged mail-in rebate that I never received even mailing all the requested documents. When I tried to inquire about it I was told to check on the rebate section of their site. It is still showing as "processing"...after 8 months! Secondly when try to buy some contacts it shows an attractively low price. Once you submit the order, some extra fees magically appears making said contacts more expensive than on other sites. Shame on me for being stupid enough to order from them twice (the date below only shows the second order, but I also ordered in July of last year)! But no more!

The price listed is NOT what you pay. They use deceptive practices and bait and switch tactics. They do NOT honor their "rebates" and tell you it is your fault that your rebate was not processed on time. Customer service does not respond if you have a complaint. You cannot place a review on their site for their site, only for the lenses. So, how do they have samples of reviews if you can't add a review? They add a huge shipping charge to your order ($110 to $130, or more) plus the rebate costs. Stay away from this site. They are not reputable.

When searching for contact lens pricing I came across Lens.com and they advertised $20 a box after a rebate when you buy 4 boxes. In the before times, this wasn't super outrageous, so I didn't really think much of it and figured they had a good promo. I go through the shipping information and continue on to billing where I see an extra $110 added to my total with no explanation. I do a chat and find out that in order to see the "Breakdown" of the fees you have to go back to the shipping section and scroll down past the submit button - nicely hidden so they can claim they gave this information. I expressed my disbelief about the fees, but the agent stated they still guarantee the lowest price per box, which might technically be true - if you don't mind be screwed over. I was pretty surprised when I searched and found this is just their usual way of operating. Disgraceful they still even do business. I am so disgusted that I signed up just to leave a review here.

Customer service is not- the advertising that “we’ll make it right” not true. Ordered lenses 2 weeks ago and they couldn’t read my prescription upload. Resent it four times, sent multiple emails without responses, spoke to multiple people, now it’s another 2 weeks to receive lenses and they won’t expedite shipping even though it’s their own email bot loophole causing the delay. Will NOT order from them again.

I sent my rebate form in within 45 days, and 3 months later they replied.."We weren't able to receive the signed rebate form from you with the attached SKU from your order, that is the reason why it got expired." Just don't, as I won't be back as a customer.

The rebate is a scam. Don't fall for it. I've been waiting since November 2022. Upon calling them on 3/2/23, the phone rep told me they received my rebate form back in December, mailed the rebate VISA card immediately (which I must have "lost in the mail") and would have to get approval for a "reissued" VISA card. Based on the recent negative reviews by customers hearing the same excuse, I didn't believe them, and filed a complaint with the BBB. Shockingly, their response was that they JUST NOW received the rebate form on 3/3/23 (Wow ... a day after my complaint ... what a coincidence!), but unfortunately, would need 12 more weeks to mail the VISA. Which lie is it Lens.com? SMH. They have an F rating and warning on the BBB site that they've received an unusually high volume of similar complaints regarding the rebates, so purchase lenses from them at your own risk.

They've jacked up fees. Rebates never came. Took months to process, and by the time I realized it never arrived, they said it was too late to reprocess. Customer service is terrible - I've switched to ordering from 1-800-contacts.