Lens.comReviews of lens.com

I tried to purchase 8 boxes of contact lenses to receive a qualified rebate. According to their web site, before the rebate, the item was $75.24 per box, so it should have been all together $601.92 for the price of lenses before tax or shipping fee. However, when I came to the payment screen, the total of the cost of the lenses was $1,077. I questioned this to the chat agent who said that the $476 was added as tax and handling fee. She went on to say that Lens.com offered cheapest price and they were very transparent on what they offered. This is all lies. They tried to give an illusion of good deal by adding the rebate, but the truth is that people don’t save money even if they received the rebate discount. I ordered the same items at EZContact instead. No added mysterious fee or nonsense rebate and still it was $200 cheaper than the price Lens.com offered after the rebate.

Don't make your customers send a mail in rebate just to get the best price. It is disrespectful of our time.

I have used lens.com for several years. I found them to have the best prices along with good service. I ordered 2 boxes of Acuvue Oaysis contacts from them today. It was $65 each for a total of $130 along with $9.95 shipping When I looked at my bank account t balance I realized they charged me $270.91 Since the price had doubled assumed I had clicked something twice and didn’t realize it So I called. The man I spoke to “JR” explained that I had only ordered two boxes. I asked why the price was doubled. He explained that the difference was taxes and fees. 🤯 I asked him to cancel the order which he did promptly. He asked if I was sure since they had the best pricing online. I assured him that I wanted my orders cancelled. I called 1-800-CONTACTS and paid $166 for the EXACT SAME ORDER. Lens.com is no longer a great place to do business. Buyer beware

Terrible service, I do not recommend it to anyone. I did not receive my contact lens and I did not receive a refund.

REBATE: Very narrow window with no grace. RETURNS: Be aware that no matter the reason, the 30 day limit is fixed. I cannot wear the contact any more (not their fault) but there is no mechanism for returning after 30 days, even if I obtained something from my physician.

Despite advertising “easy returns,” Lens.com does not provide returns at all. The contact lenses I received were so cloudy that they were unusable—I couldn’t see through them. Lens.com also promotes itself as the cheapest option, but my order was actually $40 more expensive than the price for the exact same product at 1-800 Contacts. The Better Business Bureau gives them a low rating. Be sure to check that out before you purchase. Please be aware of these issues before placing an order.

I am now waiting over a month for my contacts. I have used the website for the past 4 years. It's way cheaper with the rebate, but I realized I am only being reimbursed $105 from VSP for going out of network. Had I purchased them on the spot in my doctor's office I would have gotten $175 taken off for being in network, wouldn't be waiting a month blind, and it would have only been about $10 more. I will no longer use this website. They offer nothing and I can't cancel the order and go back to purchase at my doctor because I was already paid out for the claim I submitted for this purchase.

I used to be a regular customer. But recently I've noticed that they increase the total cost when you go to checkout. There is no explanation. This is not counting rebates or shipping. When I tried to complain, they just said the checkout total was correct even though it doesn't match the cart total. They try adding an additional $100 to the order without explanation of what it actually is for.