Douglas L.
Beware of surprise fees!
My order was supposed to be $90, but then $65 was slipped in for "taxes and fees"! Seriously? Thankfully I noticed before paying.

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Douglas L.
My order was supposed to be $90, but then $65 was slipped in for "taxes and fees"! Seriously? Thankfully I noticed before paying.
Kris O.
They have hidden fees that are not itemized or shown at ANY point in the purchase procedures. The customer does not EVER see what the additional charges are or what they are for even when checking out online. The customer representative we called admitted there were the hidden fees that are not itemized anywhere. This is unethical behavior. I do not care if it is the cheapest contact lens price in the universe - I will not do business with these dishonest people. I have a lot of screen shots showing my checkout process on the Lens.com website that proves what I am saying. The processing fees and/or taxes ARE NOT ITEMIZED and are not shown to the customer anywhere. I have screen shots to prove this - I do not see a method of adding them to this review, however. I have an established account with Lens.com - please reference it along with my shopping cart using my email address. I do not see a customer number on the account or I would provide it here.
Maria H.
Never received our rebate. Not once but teice
Derek
The most EXPENSIVE of all the places I compared, MASSIVE fee added to the order at the very end. I closed the web browser window right away...
Jim G.
Order 2 or 3 days ago. No indication of the order moving forward. This morning I order the same lenses at 1-800-CONTACTS and they have already sent a notice they have shipped. After 4 hours. LENS.COM is slipping in customer service. Several weeks ago it took 7+ days to receive an RMA for an incorrect order received.
DAVID K.
VERY DECEPTIVE PRICING
Victor�Maynard
Deceptive pricing! Wanted to add a $26 "Processing Fee" on a $45 order. Last order in 2020 they had great service were not into this scam. Ordered from EzContacts with no fee, same price.
Luisa S.
Rebate took forever to be sent, you also need to cut out all the boxes (proof of purchase) in order to send by mail the rebate. When contact in reference they will tell you is a third party and to just wait it is "processing". It took more than 5 months to be received. The handling fees and taxes are outrageous. Almost the same amount of the boxes purchase.