Lens.comReviews of lens.com

I canceled my order because of the hidden fees shipping was $9.95 I was fine with that but the $100.00 handling fees were ridiculous

I ordered from this website after pricing other sites and my providers office. Although the price is enticing, i wasn’t informed until a week after I placed the order that my lenses were out of stock and they had to order them, receive them, and THEN ship them to me. I had to make another eye dr. appointment to get ANOTHER trial pair which took time out of my schedule to accomplish. Had I had known BEFORE I ordered from Lens.com I would have shopped elsewhere. It’s been 8 days and my order still hasn’t even shipped.

Your asking me to rate and I haven't got the lens yet and I haven't found a way to track them to know when the delivery is

Lens.com shows a low price on thier contacts only to have a very high and hidden "handling fee" to offset the discount. The lack of transparency creates distrust. Remove the handling fee and just set the price accordingly.

I'll paste my email below: Hello, When I placed this order the estimated arrival was May 17, 2024 - May 21, 2024. If I knew they would not come in by the May 28-30 time frame I would not have ordered. This puts me in a bind and since the delivery times given on your website are not accurate, I will not be placing future orders through lens.com. Thought you should know to help your future customers. Tim

My order is delayed due to the fact that my lenses are not in stock. I have no contacts now and this severely impacts my ability to perform at work. Not happy.

There is always a problem and inconvenience. Never has an order arrived in a timely fashion and the process to verify a prescription is unnecessarily tedious and customer service is never any help.

The purchase process seems shady and is full of dark patterns. Still the cheapest but I feel dirty now.