Lens.comReviews of lens.com

I was on hold for over an hour trying to get a return on the previous order. I finally decided to use the option to be called when a representative was free. I’m still freaking waiting. Five damn hours.

Never use this company. I have sent three emails trying to cancel my order. I have been on hold for 32+ minutes and am still on hold while initially they stated a 10 minute wait. Avoid this company

I could figure out why my order was costing so much then I saw you are charging FEES! I am out of contacts so I need this order but this a last time I will be ordering from Lens.com. Moreover, I ask the chat bot to break down what was fee and what was tax and Benz disconnected. POOR customer service.

Taxes and Fees of almost 50% of the Order?!? REALLY??? Then they charge almost $10.00 for 7 day shipping! Unbelievable!

Difficult to navigate. I selected 1 box as I wear 1 contact, and not every day. When I went to the next page, it read that I had to select 2 boxes in order to get $1 rebate. I didn't care about the dollar, I just wanted one box. So I moved on. All through the process the cost was $10. I got to the final page to order, it was still placing 2 boxes in my cart. So I just ordered the 2. By this time I was angry. I put in all my payment info and, as I clicked to order, it changed my order to 2 boxes and the price was over $100. Though I knew it wasn't going to be $10 a box I was a little perturbed at the "bait and switch" maneuver. I feel this was deceptive. It was like this on my previous order but I thought you would have fixed it by now. Overall I like the product but by the time I am finished this order I am really upset. I am not upset by the price but the deceptive look of the process. I was hoping that you had fixed that. The price and product are fine but by the time I finish I feel like I won't buy from lens.com again. I hope y'all get this fixed.

The price they advertise is a scam. They added $25 a box to my order for "taxes and fees" with no itemization at all - just a much higher total when I went to pay. I had to chat to find out what the difference was. They are crooks!

BEWARE OF PROCESSING/TAX FEE $98 for 4 boxes of contacts.

I ordered through them and could not see through the contact lenses. They sent me another pair and I could not see through them either. By then 30 days had passed so I was unable to get a refund. Their prescription matched what was correctly given to me be my doctor so I could not make sense out of their mistake. It was a waste of money.