Lens.comReviews of lens.com

At least disclose your fees! I checked out without an itemization of the fees you charge without paying attention.

SCAM ALERT and Illegal activity. They overcharged my account by five times the amount they sent me an invoice for. The cost was also much higher than what they advertised, even after the rebate. They refused to honor their Advertised price when confronted. My invoiced bill was for $49 and they took $235. They also sent me the wrong order. Mine was for 4 boxes of left eye only and I received 2 for right eye and 2 for left eye. AND they sent me an astigmatism lens. I don’t have an astigmatism. When I spoke to the supervisor she made excuses stating that since they were out of the lens I ordered that they substituted for something else. Highly illegal!!They did not get permission from my doctor who wrote the prescription or myself to substitute. They illegally took it upon themselves to completely change the prescription to accommodate what they had in stock. If I had been notified of change I would have cancelled the order. I did not want a substitute. And if lens . Com knew they no longer carried the lens I ordered, I should have been notified when ordering And they need to take it off of their website. This is a scam do not order from this company. I thought that I was getting a better deal and should’ve stuck with my doctors office. They are rude and disorganized. Terrible customer service. I am still waiting to get my money back. I had to go and order the lenses from somewhere else.

The rebate situation is not a good option. Instant rebates is fine, but not one you have to pay for first and hope that you have the correct info to get the rebate after 6 to 8 weeks. Not good.

The amount for processing fee

Not impressed with the hidden fees and total cost equaling double the cost that was advertised. Also not seeing a breakdown of the total cost. $140 should have been the cost plus Shipping. I was charged $301

This is the 2nd really unfortunate experience I have had with lens.com. I placed an order and then realized I didn't have the funds this month to pay my credit card. So I called them and could never get through. I even hit the ZERO button which claims I would get a call back, but never did. So then I used the CHAT feature. Someone actually did chat with me but told me I have the call the customer service # to cancel....which doens't work because no one actually answers the phones. So, I told them once I have the $ I will never come back to them.

They added a $138 surcharge at checkout!! That was way more than I expected to pay based on the listed prices of the contact lenses. I had already hit submit based on the contact lens prices before I saw that inflated total. How is that even legal?! This will be my last order.

Tried to order multiple times. Was told my order was put on hold with no explanation. Nightmare