Heidi
Took too long to receive my contact
Took too long to receive my contact. Haven’t gotten them yet predicted 29 days to get at this point.

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 259 reviews with 2 stars · Clear filters
Heidi
Took too long to receive my contact. Haven’t gotten them yet predicted 29 days to get at this point.
Jay
My prescription is mono-vision. Left eye when from +3.0 to +2.5 this year. Optician ordered a 2.5 for trial since been wearing 3.0 with no issues. Didn't work as well. Ordered 3.0 but you rejected the order since it didn't match prescription. You should know that contacts often need to be tweaked for optimal vision correction. Went back to optician and ordered what works for me and had no issues. Will get from them in the future.
Aiden
I've purchased the same type of lenses for nearly 15 years. I purchased the lenses from Lens.com and suddenly after years, the brand is discontinued? I don't buy it. So then Lens.com wants to refund my order and push me to buy something else. I did I the end because I neednto see... But the right thing to do would be refund me the difference in price between the two products. And just process the order. But instead the guy that called me made it seem like this was all my fault and I had to correct the problem.
Patrick
Took five days for Lens.com to inform me that they didn't care the lenses that I ordered and paid for on their website. So off to another provider, almost a week later!
Yu
not efficient customer service and the rebate takes too long and auto delivery doesn't work.
Jonathan
Always the lowest price but you will wait MONTHS for rebate
Andrew
65 dollar processing fee! Geeez!
IRW
This is the 4th or 5th time in a row that I ordered contacts for my son and you don't have them. Each time saying they need to order them from their supplier and then takes about a week after I place the order before contacts are shipped.