Lens.comReviews of lens.com

Your “fees” to ship my lens cost almost as much as the lens themselves. I will not be using you again

I haven’t received my order.

I was told by an agent that my order was in-stock and would be delivered on May 6th. I received an email stating the same. Today is May 7th and now I am being told they weren't in-stock and have to be ordered from the manufacturer. I asked what date should I receive and the agent said they were not sure but I would receive an email. Lol, I don't trust the emails nor this company. I had this same issue awhile ago and had to get a refund after a month of waiting and no contacts. This will be my last order even though it doesn't matter to Lens.com.

Processing fee to " get my order to me quickly".....and it'll still take 2 weeks because you don't have them in stock....... Not honest with prices....if the total cost is 100... don't call it 40 plus a processing fee.... I'd gladly pay more to an honest company who is upfront

I'm sure the contacts will be fine, but the time frame is frustrating. I know lens.com likes to try to verify prescriptions, but I paid for overnight service for a trip over a week ago. The trip is done, I'm back home, and I never received my contacts. I don't feel I should be charged for express service if you can't *do* express service. Honestly, If I knew I couldn't get them in the time frame they were promised, I wouldn't have bought them at all. I have an appointment for a new prescription on the 10th, so by the time they arrive they may be useless to me. Thanks for hearing me out.

Paid for 2day shipping and came 5 days later. Will not be using you again.

Extremely disappointed in the length of time it took to receive my order despite uploading the prescription and paying approximately $30 for expedited shipping. Additionally, when I contacted customer service to find out when my order would arrive, the customer service person was extremely rude. Won't order from Lens.com in the future which is disappointing as I have 3 people in my household who wear contact lenses.

First, you send the wrong prescription for my right eye. I send back the wrong prescription with the request to ship the correct prescription. Nothing happens, I have to re-order the correct prescription after learning that I was given credit for the returned prescription. I called to find out what is taking so long for my correct prescription, that is when I am informed that it is on back order. I will never buy contacts from Lens.com ever again. Very unprofessional business manners. I just want to add that after submitting this review, I went to another site, one I usually order from, (1-800......) and ordered my contacts around 9:00 AM. AND guess what? They shipped out to me before lunch!!!