Lens.comReviews of lens.com

Response from Lens.comMar 5, 2021

Julia, We are so sorry to hear that you were not fully satisfied with the pricing of your contacts. We always try to ensure that our contacts are the lowest price out there and are confident that we are the lowest cost online. Along with having low prices, and amazing customer service agents, we are open 24/7 all year around. We also have our money back guarantee if you do find your contacts for a lower price. Please reach out to customer service at 800-536-7266 if we can be of more assistance. Thank you, Helen - Manager Lens.com

Response from Lens.comMar 2, 2021

Andrea, Your order contains items that incur a processing charge. We guarantee the total cost of your order will be the lowest on the internet, even including these fee, backed by our Money Back Guarantee. Lens.com strives to provide the lowest cost shipped to your door on your contact lenses. The processing fee is listed on the left-hand side of the screen with the items in the cart during the checkout process. We hope that you will check out our website in the future and find that our total cost shipped to your door is the lowest online. Thank you, Helen - Manager Lens.com

Response from Lens.comFeb 26, 2021

Steve, Your order contains items that incur a processing charge. We guarantee the total cost of your order will be the lowest on the internet, even including these fees. This is backed by our Money Back Guarantee! Lens.com strives to provide products at the lowest cost (shipped to your door) for your contact lenses. The processing fee is listed on the left-hand side of the screen with the items in your cart during the checkout process. We hope that you will check out our website in the future and find that our total cost shipped to your door is the lowest online. Thank you, Helen - Manager Lens.com

Response from Lens.comMar 1, 2021

Shannon, I apologize for the confusion on your order. The first order shipped out with the incorrect brand of contact lenses. Your doctor failed to verify within the 8 business hours allowed by the FCCLA. The second order was cancelled per your request. A return label and return instructions have been sent to you for the first order. Please let us know if we can be of more assistance in your return or new order. Thank you, Helen- Manager Lens.com

Response from Lens.comFeb 23, 2021

Timothy, Our mail in rebates with Lens.com are a great deal. You are guaranteed the money, as long as your follow the steps listed on the Lens.com website. You have 8 weeks from when you received the order to mail in the forms. The processing time to receive the rebate once we have received the forms is 10-12 weeks. If for any reason, you have an issues with the rebate, you are welcome to contact us at 1-800-536-7266 and we would be happy to find a resolution for you. Should you have any further questions, please let us know! We appreciate your business and look forward to doing more with you in the future. Thank you, Helen - Manager Lens.com

Response from Lens.comFeb 23, 2021

Denise, Thank you for the great feedback. We try really hard to provide a good experience at Lens.com. I apologize for the issues you experienced on your order. The lenses you purchased are factory fresh, so we did have to order them from our supplier. Great news, the order is shipping out today. Thank you for taking our call today to discuss your order. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thank you, Helen - Manager Lens.com

Response from Lens.comFeb 22, 2021

Ashley, Thanks for taking the time to share your feedback with us. We tried to reach out via phone but were unsuccessful. We would be happy to speak with you and answer any questions you have about your order. Your order shipped on 2.16.21 with standard shipping of 5-7 business days. Please allow a few more days for delivery. Thank you for choosing Lens.com, we appreciate your business. Thank you, Helen - Manager Lens.com

Response from Lens.comFeb 22, 2021

Patricia, We are so sorry to hear that you were not fully satisfied with the pricing of your contacts. We always try to ensure that our contacts are the lowest price out there and are confident that we are. Along with having low prices, and amazing customer service agents, we are open 24/7 all year around. We also have our money back guarantee. We have tried to reach you via phone but were unsuccessful. Please reach out to customer service and we would be happy to discuss your review with you. Thank you for choosing Lens.com, we appreciate your business. Thank you, Helen - Manager Lens.com