Lens.comReviews of lens.com

4.211,438 reviews
Vision & Hearing
3016 Georgia St., Louisiana, Missouri

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Lens.com

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About Lens.com

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam

Lens.com (lens.com) has 11,438 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Website: lens.com
Category: Vision & Hearing
Location: Louisiana, Missouri
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lens.com reviews

Showing 307 reviews with 3 stars · Clear filters

Lavender
Mar 6, 2021
The on line order was not able to go through
The on line order was not able to process after I tried 3 times. And it takes while to have life agent via chat box. No help neither. I went back next day to start new transactions over again.
Jon
Mar 5, 2021
Easy to order but difficult rebate process
It was easy to order from lens.com. Prices are competitive and shipping is fast. What I found surprisingly difficult and cumbersome was the rebate process. With the technology available today it seems completely unnecessary to have to fill in, print and mail a paper rebate form. Then there's the weeks of waiting for the payment. The whole process is just annoying. Fix that and I would gladly rate lens.com as excellent.
Response from Lens.comMar 9, 2021
Jon, Thank you for your feedback. We appreciate hearing the good and the bad from our customers. Thank you for choosing Lens.com, we appreciate your business. Thank you, Helen - Manager Lens.com
Hollomedia Group H.
Mar 5, 2021
price could be better......coordination not good
price could be better......coordination between doctor and lens.com isnt as quick as it should be. Held my order up because the doctor made an error, BUT lens.com didnt help. I had to call the doctor twice and lens.com 3 times to get the error fixed. waste of my time.....at work!! T he date I receive the lens last, should be an indication that my eye exam had NOT expired.
Response from Lens.comMar 8, 2021
William, I apologize for the issues on your order. The doctor advised us that your prescription had expired. I show that you contacted us and advised you would speak with the doctor about the issue. When we reached back out to the doctor they would not verify your prescription over the phone, therefor we refaxed the doctor to confirm your prescription. The doctor did confirm the prescription and the order processed and shipped out that same day. The order was placed on 2.1.21 and shipped out on 2.2.21. I again apologize for the issue with the doctor, however per the FCLCA, we have to follow the verification process and if the doctor states the prescription is expired, we are unable to process the order. Please let us know if we can be of more assistance. Thank you, Helen - Manager Lens.com
Linda E.
Mar 5, 2021
Ok so far
They are fine. But the very first contact packet I opened was ripped. My first thought was ,well that’s not good. But, the rest have been ok so far
Response from Lens.comMar 8, 2021
Linda, I apologize that you had an issue with one of your lenses. We tried to reach you via phone but were unsuccessful. We would be happy to speak with you about your contact lens order and would like to ensure you are not having any other issues with the lenses. Please contact us at 800-536-7266 if we can be of assistance. Thank you, Helen - Manager Lens.com
DJ in San D.
Mar 4, 2021
The Good and the Bad
Lens.com offers a quality product for a fair price. I was pleased with the lenses I received and the speed of shipping. However, I do believe their practice of tagging on a handling fee of about $49 without this information being posted or shown on the invoice is misleading. I had to call to see why my lens order suddenly doubled in price. This raises the actual price of the lenses quite a bit, so they may or may not be one of the better prices. I will shop around before ordering from Lens.com again, as I find their "hidden fee" to be an unethical business practice. Please show this on the web site and on the invoice in its own line PRIOR to purchase.
Response from Lens.comMar 5, 2021
Deborah, We are so sorry to hear that you were not fully satisfied with the pricing of your contacts. The processing fee is listed on the website in your cart on the shipping information page. The complete breakdown of price and the total charged to your card is in your cart on each page during the order processes. We guarantee the total cost of your order will be the lowest on the internet, even including these fees backed by our Money Back Guarantee. We hope that you will check our site out again for your future order. Thank you, Helen - Manager Lens.com
Tim
Mar 2, 2021
Representative was awesome in assisting…
Representative was awesome in assisting with completing the order and gets 5 stars. Overall my experience would have been better if the online order form allowed for an additional address line for apartment number, student number etc. This would have eliminated the need for me to call support. Also, the price of the contacts is great but then defeated by the handling fee. Two boxes of contacts at 21.00 each ended up before shipping at 55.00
Response from Lens.comMar 4, 2021
Tim, Thank you for your feedback in this review. I am please to hear that the agent was a 5 Star agent. We will pass on your feedback on the additional address line. We are so sorry to hear that you were not fully satisfied with the pricing of your contacts. We guarantee that the total cost of your order will be lowest on the internet even including these fees, backed by our money back guarantee. Thank you for choosing Lens.com, we appreciate your business. Thank you, Helen - Manager Lens.com
Wendy J.
Mar 2, 2021
It's deceitful to hide your true price
It's deceitful to hide your true price. To say contacts cost $22.49 plus $22.49 processing fee seems so sneaky. Just say the cost of the contacts is $44.98. Why would anyone want to pay a processing fee that's the same cost of the contacts.
Response from Lens.comMar 4, 2021
Wendy, For more than 20 years Lens.com has striven to provide top quality service to our customers so we’re discouraged to hear that you feel this way. The processing fee is listed on the left hand side of the screen when placing the order. We guarantee the total cost of your order will be the lowest on the internet, even including these fees. We truly appreciate your feedback and hope you will consider giving us another chance in the future to assist with your contact lens needs. We appreciate your business and look forward to hearing from you soon. Thank you, Helen - Manager Lens.com
Bruce B.
Mar 2, 2021
Inflexible
They were not flexible regarding the description of the type of lens on the prescription.
Response from Lens.comMar 4, 2021
Bruce, Thank you for taking the time to provide your feedback and experience with Lens.com. First and foremost, we want to apologize for any confusion on your order. Lens.com must follow the Fairness to Contact Lens Consumers Act (FCLCA), which gives customers the right to purchases their contacts from other places than the doctors office. Also in the FCLCA it states that we as Lens.com must send the brand of contacts you are prescribed by your doctor. We would be happy to review this with you via phone at 800-536-7266. Thank you Helen - Manager Lens.com

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Lens.com reviews

The on line order was not able to go through

Easy to order but difficult rebate process

price could be better......coordination not good

Ok so far

The Good and the Bad

Representative was awesome in assisting…

It's deceitful to hide your true price

Inflexible

About Lens.com

About these reviews

More in Vision & Hearing

Denon Eyewear

ZipHearing

EveryDay Contacts

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Lens.com reviews

The on line order was not able to go through

Easy to order but difficult rebate process

price could be better......coordination not good

Ok so far

The Good and the Bad

Representative was awesome in assisting…

It's deceitful to hide your true price

Inflexible