Lens.comReviews of lens.com

My doctor could not be found online so I called. The gentleman who answered the phone answered "hello?" Seems very sketchy.

I tried to cancel less than 24 hours after ordering & they said they had shipped already. However, I still have yet to receive ba shipping notification 3 days later. Customer service was rude.

I've ordered lenses via eurolens.com for delivery in France. Purchase amount was 182 euros; with the delivery I was confronted with a payment of 55 euros for the Douane!! So that adds a big sum to the purchase. Eurolens indicates on its invoice: "by shopping at Eurlens you saved .....". I didn't save that much after all! They better warn you clearly for this risk of customs fee!

Very poor will not reorder About my current and last order #: 1095818592 I received my lenses in May and I went through my first pack and didn’t see much issue other than when I’m opened then the plastic cover came off in pieces it looked like it was old... but didn’t think much of it. I just opened my second pair this morning and was very uncomfortable the whole day with the right eye... when I took it out I noticed there was a small slit. I still thought it may have been a coincidence however so I just threw it out. When I opened the replacement for my right eye I pulled the plastic cover and the lens was there no liquid nothing- dried onto the plastic. I won’t even bother going through the rest because I won’t mess with my eyes. So while these were the cheapest site, I now find they are there most expensive because I have to repurchase my lenses and throw Away what should have been 4 intact boxes of lenses.

Update 7/9/18 - A representative from this company responded to my review and personal experience promptly. Thank you for that. However, the information that was replied back with was partially incorrect. And as a consumer, I do not appreciate the lens.com trying to make the customer out to be the issue. I have spent my fair share of money on them. The issue was never about when and if i received my product. It was with the customer service and client to seller relation and rebate as advertised. Lens.com did not replenish both rebates as stated. Only one was promptly receieved. I have been dealing with 3 different customer service reps regarding the error on the vendors part for my last rebate that still has not been received as of July 9th and as assured by the 2nd rep i spoke with back in June. I followed up most recently in July and that is when I was treated less than a loyal customer and requested to speak to a supervisor and for her name. which at the time the rep told me no "for security reasons". (Please check the recorded line to back that up) Eventually i was able to speak to a "Susan" who then could not give me a sure answer as to why i had not recieved my rebate but tried to assure me that it was definitely approved as of last week as of that time. (Please check the recorded line for that as well) "quality and assurance" isnt that what the recorded line is for? Thank you for trying to correct the problem nevertheless. I just wish all the reps you all trained were on the same page. 1800 contacts is much more prompt and professional. ***orignal review***Lens.com is an average on line store. Quality of merchandise is average. There is no significant cost cuts from them verses shopping at Wal-Mart optical or Any other online contacts lens website. 1800 contacts is extremely fast, dependable and professional. The customer care line for lens.com has shown to be very incompetent when it comes to knowledge of all products, accounting errors and rebate reimbursements. The level one customer services reads off a screen to rebuttal any concerns you may have and when they are exhausted from repeating the script off the screen they will refer to what they call a "supervisor" but will not give you the supervisor's name because of their security protection. So i was told. Needless to say, I am cancelling my account. I ordered with them twice back to back this year and this is the level of customer service they provide. Highly disappointed. I will seek out 1800 contacts for a more professional and reliable response and customer relation. Lens.com hires imcompetent employess or fails to train them properly . All in all this was a bad experience.

My first order was wrong, their part, and I have to pay to ship back

I used Lens.com a couple of times and I believe these are the only two times. They sent me an email for $30 rebate after I used them the first time, which was basically the reason I placed second order. I sent back the rebate form and copy of invoice as instructed last Sept, and have never received the $30 rebate. I called their customer service and was told they would looked into it and send me an email a week ago. So far I've heard nothing. If you can't keep your promises, don't make them. I will no longer use Lens.com.

Contacts were shipped out expediently. However, the contacts were shipped FedEx to USPS and never delivered. The only tracking was for FedEx there for they could not be found or followed up with USPS. I have reached out to Lens.com and they say they will expedite via FEDEX. However, I have received no information nor tracking as to when the new shipment will arrive. I will be happy to update my post with new information if and when I receive it. I am expecting overnite delivery but we will see. I will be happy to up my experience upon reasonable resolve of this situation.