Lens.comReviews of lens.com

Order contacts from lens.com and found they had some type of price change for lens if you search through google. So I called and cancelled my original order the next morning before my prescription was even confirmed, talk with a customer service rep and he said it was cancelled. Later that night I see my CC charged twice for 2 different orders. No problem I thought the returns should be simple, dropped off the return box to usps and tracked it and it arrived at agent 3 business days later. I call up lens.com and they say it is still shipping 6 business days later and it could take 3 weeks for the refund to happen. What type of process takes 3 weeks to give you back your money. Beware before ordering that the return process could take well into a month to get your money back!

I will never order from this site again. I placed my order on October 16th. It is now Oct 31 and STILL NO LENSES. They emailed me over a week ago and said we will upgrade your shipping to EXPRESS for free and will receive them in 2-3 working days... Ya ok. They might be $40 cheaper than where I usually shop but I think I will stick to the ones that can get me my new lenses in under a weeks time.

I also did not receive my rebate! The reason I ordered from lens.com was that it was supposedly less expensive than their competitors! I requested that they send my rebate to a specific address but they sent me a notice saying that the rebate was returned so i guess it was sent to the wrong address! Is the rebate a scam? I certainly hope not because.i will never order anything from them again!

The rebate is a joke. You send in the rebate and weeks and weeks go by. Then if you remember you call and check. Oh there is a problem...They need the scew number. Hello.. you sent me the boxes, you should have the numbers. It is all about wasting time, hoping you will forget about getting the rebate. They just want to hold your money for as long as possible. If you are having a sale give me the discount at checkout. Never again.. Bye Bye Lens.com

After using this comany for years and getting what I thought was good prices and service, I decided to shop around on my latest order, got the exact same lenses for $120 less than Lens dot com. Called them and asked them to match the price and explain why I had been overpaying, they didn't care. I will not say the name of the company I did use, but do a search before you commit to purchasing from these people.

The last time I ordered the rebate was issued at time of purchase. This time I did not know I had to send my rebate until I got my confirmation email. I called and was told this is how they do it. This is the last time I will purchase from Lens.com

I have ordered from Lens.com in the past and they used to have good prices and was an overall good deal; however, now they seem shady about their pricing. Overall their prices are about the same as I would have paid at my optometrists office but they did offer a $80 rebate in the form of a card which did lower the price so i decided to order from them in March, it is now June and I still have not received the rebate. They also make it very complicated and you have to actually mail something in making it difficult to track. The number for the rebate offers no option to speak to an actual person so I contacted the customer service number was on hold for 30 minutes and I was told that there was no available manager to speak to and that they would have them call me back in the time frame of 30 minutes to an hour. I have received no further contact from them. I would avoid them the rebate process is too much of a hassle and too complicated that I will likely not try further and it seems like this is their way of hoping that other customers will do the same so that they do not have to honor their rebate policy.

When I purchased contacts with Lens.com, the website made it seem as if they were discounted rather than offering a rebate. On the final page before I hit click to confirm order, the price in bold was the price I thought I was paying. Afterwards, I received an email confirmation stating that I paid $ 130 more than what I had thought. When I called customer service, I spoke with a very polite man who apologetically explained that I would have to fill out paper work and wait 10-12 weeks for a rebate in the form of a VISA card. Tricksters. I did not return the contacts and insist on a refund because I desperately needed them. The only reason for the two stars is the polite representative I spoke to on the phone and the fast delivery. Awful business. I would never do business with them again. After seeing Hannah's written response here, I called back. Yes, "sadly she was unsuccessful" at getting in touch with me because she never left me a message!! When I called back, I spoke with poor Caleb, who told me Hannah was gone for the day and that I could request a "call back." By the time she did call me back, May 29, I was already disgusted and had already sent my lenses back to them for a refund. You see, even though I was desperate, I had never opened any of the boxes and I was infuriated by the fact that Lens.com would react that way to a customer who felt she was robbed of 130$. The refund was processed a few days ago. I should have checked the Better Business Bureau Website.