Lens.comReviews of lens.com

I ordered contact lens without sending prescription then once denied my my eye doctor, I corrected my desires and I was sent a prescription which I immediately passed on to lens.com within 24 hours. I waited and waited, next called lens.com. I was told my lens would be arriving by the 19th. The lens aren't here. recently I called lens.com and now told it would be another 5-7 days of receiving. I am so disappointed in this service. I bought my prescription lens from their site last year and had to call them to get my rebate funds. This is my last year ordering from this company. the money that they charge for lens should be worth better customer service that is put out. on their site the reviews are listed from 2023 backward in years. Hmm thinking something wrong with this ; no updated reviews. I ponder why? I am feeling the lack of interest regarding customer service.

I have been a loyal Lens.com customer since 2022. My 2023 rebate process was smooth, but my November 2024 order was frustrating. Despite a promotion offering a rebate, my order was delayed for weeks due to prescription verification issues, which I resolved as instructed. I never received the promised rebate form despite multiple follow-ups. Recently, I was told the rebate is unavailable because over three months have passed, a delay caused by Lens.com’s failure to provide the form. This feels misleading, and I’m disappointed to lose the rebate due to issues beyond my control. I will no longer be a customer.

The lenses cost $802 and the 'true' taxes and fees were $214. They're not located in my state and rebate.com is not either, so it's questionable whether they should collect sales tax. They weren't shipped overnight, so the shipping costs were a small portion of the fee. I won't be ordering from lens.com again unless they do a better job of giving the total cost up front instead of hiding it in the checkout.

Buyer beware - Lens.com is deceptive. The list a great price per box of contacts. The same price shows up in the Cart. But when you go to the checkout page you'll see (if you look) a huge handling fee. (In my case the handling fee added over $100 to an order that was around $200.)

dicen un precio y cobran otro

Good source for contacts. Unfortunately rebatecard dot com is a scam so no rebates hence three stars removed.

Although I’ve been happy with this company in the past something has clearly changed. I got sent the wrong lenses and getting them to send me the right ones is proving to be much more of a hassle than it should be. I could not possibly recommend them.

The prices weren't as reasonable as I expected not a lot lower than 800 Contacts