Lens.comReviews of lens.com

SCAMMED by company for contact lenses ***Update*** saw they DELETED my review even though this is an HONEST experience that I had with Lens.com. I reviewed the guidelines and my review does not break ANY of the policy guidelines on trustpilot. You guys can’t silence what I experienced because this could be helpful for others who won’t buy into your misleading business practices. I have the receipts showing I purchased them, ordered the contacts and did not ever receive the ones I ordered without hydraglyde. Their website never updated saying that they don’t sell air optic without hydraglyde anymore, it still showed at the time of my purchase so I ended up thinking I would get a product I didn’t receive. Original review: I recently placed an order for air optix because I have astigmatism and they gave me the wrong lens despite me ordering the ones WITHOUT hydraglyde. I didn’t have another pair of contacts with me so had to try these on, and they started giving me pain within a day or two of wear. Lens.com did not abide by their quality guarantee policy and REFUSED to refund me despite them falsely advertising what they were actually selling (which was contacts with hydraglyde). If they aren’t selling the ones without hydraglyde anymore they should say so! But they don’t. So don’t purchase contacts from here unless you want something you didnt order and then to be told you cant return it or get a replacement. I even called them twice and none of the employees and supervisor were helpful or willing to do anything, you cannot return any contacts if you open and try them so be aware of that.

10/15/24 UPDATE: Lens.com declined to refund and Citi Bank needs more information. 9/3/24 UPDATE: Today I received this message from Trustpilot: "Hi Christine Baker, You’ve written a review for Lens.com, and they’ve asked for more details to better understand your experience. If you provide some extra information within 3 days, it’ll help them recognize your experience and respond. Add review details If we don’t hear from you, the company may not be able to recognize your review as genuine. This link is just for you. Keep your details safe and don’t share this email with anyone else." This is how TrustPilot manipulates reviews to artificially increase ratings for awful companies like Lens.com. What EXACTLY does Lens.com need? How many customers named Christine Baker ordered on 8/17/24 and then requested a refund after Lens.com's sucky website dropped the Box number for the shipping address during the order process? From my review: "Yesterday 8/28 I had a chat at Lens.com because after the 2nd 20-mile round trip to the post office there were no lenses. The chat with BenzT took about 40 minutes. ..." Not enough info for Lens.com? HOW is Lens.com licensed to sell CONTACT LENSES requiring a PRESCRIPTION? Lens.com should have its license revoked. Incredibly, Lens.com "could" have submitted a reply to this review, requesting SPECIFIC information." Trustpilot earns every penny these scummy companies PAY to increase their ratings by getting negative reviews removed because they don't "recognize your review as genuine." Lens.com deserves a NEGATIVE star rating, along with FTC prosecution of Lens.com and TrustPilot for this ratings fraud. ------------------------------------------------- My original review: Ordered contacts on 8/17/24. I do not enjoy the luxury of home delivery and my PO Box MUST be added to the street address or mail will likely be returned, lost or misdelivered. Yesterday 8/28 I had a chat at Lens.com because after the 2nd 20-mile round trip to the post office there were no lenses. The chat with BenzT took about 40 minutes. Benz first sent me an email to reorder instead of refunding and then sent me a pdf form to complete. 1) The form was NOT fillable using Adobe Acrobat Reader (latest version) and I was supposed to purchase software to make that happen. Or, I was to purchase a printer, fill out the form and then mail or scan. Obviously, Lens.com does NOT want to refund. 2) I diagnosed the problem: Clicked on reorder, the shipping address correctly displayed automatically WITH the PO Box #! Moving on to check out, the PO Box # disappeared. I have ordered at Lens.com previously and despite great frustration placed my last order at Lens.com again because of the $105 REBATE. Clearly, during the order process Lens.com "lost" the PO box. It's an ongoing problem for the many millions in rural America. I've had credit cards shut off, didn't get government mail, etc. because they "lost" my PO box # on my address. So instead of PAYING me for my time to troubleshoot their crappy website, they refused to refund. I just disputed with my credit card issuer. As I was looking to order my contacts at other sites I could not find the rebate! WHY? Why does Air Optix (Alcon) NOT provide those rebates to Costco, Walmart and the many other companies selling their lenses? It appears that something very strange is happening with those rebates. While the Lens.com site displays FALSE pricing for the lenses, the cost after rebate is still less than the competition that doesn't have rebate offers. What's going on with those REBATES? Why don't reputable companies offer those rebates? Is Lens.com PAYING Alcon for those rebates? The ALcon website contact form did not work, but hopefully I can contact them through their social media accounts. I also noticed the artificially high Lens.com rating on TrustPilot. I'm currently dealing with another scummy company and did a lot of research to determine how they get these great ratings at review sites and I cannot believe TrustPilot's part in this review scam. Time for the FTC to have a look at this review fraud. TrustPilot does not allow links, but you can search for the FTC press release titled "Federal Trade Commission Announces Final Rule Banning Fake Reviews and Testimonials" I don't think the FTC is aware of the devastating impact of the TrustPilot practices. Businesses PAYING Trustpilot get all these tools to artificially improve their rating while they scam and defraud! At minimum, a GIANT notice (bigger than the rating) should be displayed at the top of every page for a PAYING company -- advising consumers that the rating is higher due to PAYMENT to Trustpilot for additional features.

Total scam. The lenses were supposed to be $11/box. I bought 4 boxes. The total was $250. When I called and asked why I was charged so much, they said the have a processing fee per box. SCAM

Be sure to look at their taxes and fees! It tacked on over an extra $100 on my order. I’m trying to cancel and a get a refund now!

Lower prices on lenses

Ordered lenses, showed one price (total) at checkout and then charged another price, $40 higher in the confirmation email. Immediately sent reply email with a detailed explanation why I wanted to cancel the order. Received a reply email the next day that I had to call in to cancel the order. Called within 3 hours of receiving that email and was told the order was already processing but she would try to cancel it. After a lengthy wait on the phone, she came back and said that she was successfully able to cancel the order. I asked, so the amount will be refunded back to my account then? she replied yes. Ten days later of watching my account and no refund, I call again. I explained the situation and she said that the order was process "but never fear", you can return the contacts for a refund. So now I've spent time ordering, emailing and on hold for long periods twice and now get to travel to return ship the contacts. I asked if they would compensate me in some way for the aggravation, since it was their mistake. She again said "but never fear", the lenses will have a return label in there to return them. "But never fear" must be some phrase they tell them to use. Bottom line is that their business practices are very questionable in my opinion.

I attempted to order lenses from lens.com. they advertised an incredible box price if you bought 4 boxes. I added them to my cart, went through the lengthy order process and then found out they shadily mark the price low, then charge a huge "taxes & fees" to make up the difference. Very dishonest practice. I will n ver purchase anything from this company.

Depends on gimmicky rebates which are complicated, time consuming and generally anti-consumer. Boooooo.