Lens.comReviews of lens.com

Ordered contacts in December and my rebate still hasn’t arrived (5 months). I used to use Lens.com exclusively but won’t going forward. Not worth the headache and waiting just for a GC.

While there was a delay in getting my lenses, it wasn’t terrible. However, I ordered with them because of the rebates promised. I’m now told that it takes 27 weeks, more than 6 months!!!! For them to be sent out. I’ll believe it when I see it. Shop somewhere that doesn’t lie.

The contacts don't fit properly. The diameter is too small.

Last order was 11/21...still havent rec'd $150 rebate as of 4/1/2022...You cannot submit rebate form for at least 2 weeks after purchase. If you forget about doing it you lose the eligibility for rebate, lost $60 in 8/21 :(

I ordered by contacts 11/18/21 and they shipped adequately quickly. However, I STILL have not rec'd by rebate (4/1/22). Their chat feature does not work, I cannot get through to a human (been on hold over an hour) but am hoping to get a response to the email I just sent. The only reason I ordered from lens.com is the rebate made the price competitive. Will NOT use them again.

Beware. I wish I had listened to other trust pilot reviews on this company. I’m super hyper about capturing rebates, but Lens.com still somehow found loopholes to void my rebate process. My order shipped weeks late (I was not notified of stocking issues until after i placed my order) and split into multiple shipments (also not notified until only part of my order arrived). The 8week clock for rebate submission starts the moment you place the order, however it requires you to clip the barcodes off of all boxes … which can only occur once they’ve arrived. In my case the delays caused me to have almost no valid window to submit the rebate form. Lens.com apologized for their delays but refused to work with me on extending the rebate window. Their explanation was that the process was fully automated, and I had regrettably fallen into a grey area where they couldn’t help. Attempts to escalate through their management chain only resulted in unreturned phone calls.

Price was great with the rebate; however, I received my order over 25 weeks ago and still NO rebate. It is still processing. This is unacceptable.

The reason I have given two stars is because I received my contacts earlier than they said. But that was in November and I am still waiting on my rebate. I JUST read the reviews for this company and I WISH I would have read them before because I NEVER would have ordered from them. Everything is a lie. Save your time and energy, spend a little extra and go with 1800 contacts or your optometrist office.