Lens.comReviews of lens.com

I ordered contacts for my wife from Lens.com. I ordered the lenses on a Monday. Called them Friday to see what was going on with the order and was told that they were processing it. Basically, they sat on the order for a week. Then their customer service person told me that the order has shipped and gave me a tracking number. The tracking information indicated that they had only sent the label information to a carrier. Then I find out that to ship something about 40 miles, they sent it across the state, then it's going to be transferred to the Post Office for delivery. This is probably going to take 2 weeks. Their response with regards to their stated delivery times? "It doesn't start until they decide to ship the order". Now let's talk about pricing. The web ad showed $83 per box of 90. Great price, but when I got to the check out, it was $150 per box! Deceiving as all get out! We will NEVER buy anything from this company again. I was lied to and intentionally deceived by their pricing. I can get lenses cheaper from the Optometrist with a heck of a lot better service. So much for trying to buy from a Missouri company. They just let us down and ripped us off!

Do not purchase anything from this company. Their website is full of lies such as "100% customer satisfaction", " Money Back Guarantee". "Hassle free Returns". None of those things are true. And their "Director of Customer Service", Jennifer Cole, she does not exist, totally bogus. They were suppose to verify my prescription with my Dr. prior to making the contact lenses. They did not do this, had the lenses made and shipped to me anyway. Of course they do not fit my eyes and are miserable to wear. They have refused to give me a refund, so i am out ofer $ 200.00 for items that are worthless. DO NOT USE THIS COMPANY.

Very deceptive practice of burying bogus, non-itemized "Taxes and Fees" that added over $100 to the total credit card charge. I couldn't even find it until I realized the total was way off. I called and spoke to a supervisor, who had to explain where the added charge could be found (a near-invisible "i" had to be clicked to see it). She even went on to defend the practice. Turns out there is a class action lawsuit in Illinois against Lens.com for that very reason (Google it). No recourse and clearly no remorse... on their part, anyway.

They don't return your money ..I opened to try the lenses and they say I dannaged the boxes.Never never never I ordered lenses online.

Quick and easy

I had a smooth experience submitting my rebate with this place last year. Even though their prices were much higher than competitors the rebate brought it down enough that I went with them. This year, out of convenience, I went through them again and did the same exact thing submitting the rebate. About a week ago I realized I never received it.(It was for $250 and I submitted it onJuly15th!) I tried calling and you can't get a live person to talk to so you have to email customer service. Their robot like replies all say the same thing...("We need your completed rebate form, UPCs, (which I don't have because I already sent them to you!) and your rebate period is expired anyways!) I sent them the postage receipt from July 15, 2024 but they didn't care. Same robotic response, over and over again. So, I went on the Better Business Bureau site and filed a complaint today. WOW! Interesting to see on the BBB site that I am not the only one to have this issue with Lens.com rebates! Seems like Lens.com has ALOT of problems dispensing out rebates. Something is not right that numerous individuals are having so many issues getting their rebates from them. I hope Lens.com gets investigated. Seems like they advertise these great rebates but somehow a bunch get "lost" or something happens to them. Just a heads up to potential consumers. With so many online contact lens companies out there, maybe find one that isn't so shady.

This company sent me the wrong lenses, all left side and refuses to do the right thing and return them and then send the correct lenses. Never order for them!

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