Shannon S.
Price Discrepancy
On the site it said $44/box after the mail-in rebate. How did I get charged $350+ when I ordered 4 boxes (4 x $44 + $176, NOT over $250)???

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Lens.com (lens.com) has 11,438 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 307 reviews with 3 stars · Clear filters
Shannon S.
On the site it said $44/box after the mail-in rebate. How did I get charged $350+ when I ordered 4 boxes (4 x $44 + $176, NOT over $250)???
Joseph M.
I did not see how my total added up. 99.95 x 2 plus 9.95 shipping add up to $241.00?
Mark R.
Although Lens.com did end up being the best price, the pricing is very tricky online. Bear with me for a little math for a moment. In my cart screen, it lists 8 boxes for a total of $331.92 after rebate but before taxes and shipping & handling. Before rebate that amount should be $621.92 plus the $9.95 for shipping and handling and unknown tax in cart. Only when I FINISH checkout do I see the final charge is $817.55! When I called, I was informed they charge tax at $23.21 PER BOX! Wait, what!? The tax rate where I live is 7%, which should be $43.53, not the $185.68 total in taxes they charged me. In fact, contact lenses are exempt from Indiana sales tax. Called again, now the "tax" was explained as a "tax and fees" charge to cover things like calling the doctor for the prescription (which they didn't do because I uploaded it). So I do almost all the work and am charged almost $200 for making it convenient for them!? Lastly, it took about 2.5 weeks to receive the contacts, far longer than any previous experience. Sorry, never again for me, I prefer transparent pricing.
Kimberly B.
Too expensive
Eric L.
Got what I needed.
Brandy M.
Easy ordering process
Jan C.
Do from home but too many steps to place order
Susan G.
PRICE IS STILL TOO HIGH THE TAXES & FEE'S ARE OUTRAGOUS. I HAVE BEEN BUYING MY CONTACTS FOR MANY YEARS.