Lens.comReviews of lens.com

We’ve now been waiting over 4 months for our rebates with no end in sight. When I chat they say they don’t know when it’ll be there. Not super confidence building. Will not buy from again.

I ordered my lenses on January 10, 2022. The initial price for the contacts was the same as my doctor’s office, but the rebate of $150 made them cheaper. It’s now May 28th, and still no rebate. According to the rebate tracker, it is in its NEXT to the final stage, so I’m not looking for them any time soon. As for the contacts , I’m pleased; however, I won’t use lens.com again. My doctor had to adjust my left eye prescription after 1.5 months and now I’m stuck with a year’s supply of left lenses. This is not the company’s fault, but if I had ordered from my doctor , I could have returned the lenses in exchange for the new prescription. Live and learn! This is something to think about when ordering . As for customer service, I chatted online about my rebate taking almost 5 months . The rep was very kind and said the normal waiting period for rebate is 16 WEEKS, but with Co-Vid delays , it was taking longer. I don’t know what Co-Vid has to do with the rebate, and I believe it is nothing but an excuse. I do agree with others in that the company should be transparent in letting customers know that the rebate takes 6 months or more for processing. This might be a “game-changer” for some.

The prices look good with the rebate, but I submitted mine last November 25th 2021 and still have not received it (May 26th 2022) exactly 6 months later. I sent a chat to an agent and I just told her that and she responded with "I understand your frustration..." but I wasn't even frustrated, I was just wondering why a rebate was taking half a year. I told her I understood they were backlogged but that long is a bit much and asked if someone could follow up? She said they were working as hard as they could to get them out. So no. Really sad, I liked this company but will be buying elsewhere now.

I bought contacts in October and was supposed to receive a $40 Visa card that I didn’t receive until end of may. I would not have bought the them if I knew I had to wait 7 months for it. I will not be using this company again

Same as everyone else. Bought contacts and never recieved rebate. It’s been a few months. Wont use lens.com again

Rebate seems to be a scam. It's been 6 months and the "rebate tracker" still says the VISA card is being processed. Other than that, pricing isn't horrible and got my contacts in a reasonable amount of time

This company’s business practice is to provide supposed best prices but, CUSTOMER BEWARE, it’s all at the expense of a scam rebate policy. 1) the stipulations on rebate submission window, 2) waiting period for all the 7 steps of fulfillment in you actually receiving a rebate (it’s now 5 MONTHS processing time), and 3) stipulations on usage of the debit card ‘cash’ rebate all make for a JOKE! I’ve lost well over $300 in rebates from numerous just 3 orders, that I have vowed to go with COSTCO or some other discount lens provider than to deal with this awful company.

Lens.com is very quick at filling your order, but the rebate system is broken. I have been waiting over four months for my rebate from my December 2021 order and over two months for my rebate from my February 2022 order. When you contact customer service via chat, they cannot help and only blame it on COVID, etc.