Lens.comReviews of lens.com

They keep cancelling orders, their customer service, while always available, is just completely incompetent.

They raise your price by a lot if you reorder through your account with them. If you search your brand online and get to their site that way you get a significantly lower price. This time was almost $20 a box different.

They do not stock lens' for astigmatism so they put you on back order right from the get go. I have been waiting over a month for my contacts. No offers to do anything to help from lens.com

Worst contact lens ordering experience I have ever had. I placed an order on Friday and never received any updates so on Wednesday I called for a status update. I was informed that the lens I ordered were on backorder and they did not know when they would ship. I never received any communication from them informing me of this. I requested that my order be canceled. I ended up having to call back 4 more times due to the fact that they never canceled my order. Do not order from Lens.com

Horrible company. Rude support reps. Waiting a month to receive contacts!!! Still waiting for the "factory fresh" contacts. Overcharged me 10.00 a box total of 80.00 still waiting for the credit. This has been a nightmare. Promised a 40.00 credit for the delay. It would have been nice to know it would take so long to get the contacts but they can not spare the time or money possibly losing a sale. Every time I call another lie comes from the rep. Never again.

I had a nightmare with lens.com. I ordered lens for $35/box for the first time a few months ago and it arrived on time and everything was okay. Then I got emails from lens.com saying if I reorder I'd get rebate. So I clicked the link in the email and was sent to to place an order for $65/box and I had to buy 4 boxes to get $80 rebate. So the real price for the reorder was $45/box. I needed the lens soon, so I reordered with the new higher price. Right after I placed the order, I was checking price of the same box (without going through the email link) and saw the price was actually $39/box. I called their customer service and that's where the nightmare started. Long story short, I called or chatted online about a few times for over 2 weeks and was told that "yes, we'll refund the price difference", "I don't know how much total the refund is", "sorry, we calculated the refund wrong", "we have sent the (partial) refund and there is nothing we can do on our end", "my manager will create a ticket for you to see where the rest of the refund is", "you will be called in 48 hours (they didn't)". "There is nothing we can do". As of today, lens.com still has not refunded the $44 they promised. I have thought about returning the package as I have not even opened it due to this nightmare. But after reading other people's review about how lens.com messed up their returned package, I decided to just swallow this hard pill and promised myself that I will never buy another pair from lens.com ever!

After a complete screwup on their part - the charge showing up on my online statement - after 4 phone calls, far too many emails, all for one box of lenses, more than enough cash in the account... We FINALLY CANCELLED! It seems the charge was NOT showing up on "THEIR END", but the charges sure we're showing up online. Yes, I said charges, plural, for one order! I'll gladly pay extra to NOT have to deal with this INCOMPETENCY!

If I could give them a zero I would. They sent wrong size lens, I sent them back and after making a dozen phone calls and over 3 months they still have not fully refunded me as they state on their web site they will do if not satisfied. I am now going to make a small claims against them.