Lens.comReviews of lens.com

Update: Lens.com wrote me back and offered a "one-time" exception to the process below. I have changed them to be a 4-star given the decent treatment. I would say however that the difficulty in securing this rebate still is hard to fathom vs. something "automatic" Lens.com pricing is a scam. They entice and drive online traffic by showing a reduced price AFTER a discount that typically ranges from 15-30% lower than other sites. The trick? You need to go through an onerous process to receive this "rebate" including re-submitting all your information, re-confirming you want the rebate (who doesn't?), and then waiting 10-12 weeks to get this rebate. And as i just found out, if you ask for the rebate more than 56 days out, your are denied. IN 2018 WHY CAN'T THEY JUST OFFER AN INSTANT REBATE? The answer of course is that this isn't intended to be redeemed. What I can't understand is why anyone goes back and uses them again. I was tricked once, after laboriously getting my $80 rebate the first time in the form of a visa gift card, but now that my $110 ask has been denied, it's clear they have no intention of having customers get this price... it's all a scam. My tracking number is 854588354 for the poor Lens.com customer service person tasked with monitoring this thread.

Lens.com makes ordering my contacts super easy! However, I've always ordered 3 months worth of contacts (a 6 pack) but they discontinued those so I had to order 6 months worth (a 12 pack). The contacts were at my house the day I came home from vacation, less than a week later, quicker than expected.

Purchasing is easy & contacts arrive very fast! I don't like that you have to do a mail in rebate for the larger discounts, but I still buy through lens.com because it is cheaper anyway. They also will verify your prescription for you, making it super easy to order.

First time buying contacts online. Super easy to order, just waiting on my delivery :)

Horrible customer service. They offer a rebate and do everything possible to not honor it. They take weeks to mail the rebate, but give you only 8 weeks to submit it. By the time you figure they did not send it because of a technicality, it is too late to send it again! Customer service is presumably separate from the "rebate team" and it is not possible to contact said team! I will never buy from them again! Update: One of their reps (Alicia) contacted me on the 21st of February and promised to issue me a credit for the rebate. That was on the 21st of February. It is now March 2 and I am still waiting although they indicated it would only take two days. I have called several times to inquire and each time they indicate it will be taken care of. If they do finally come through with their promise I will up date. Last Update: One good employee can make all the difference. A customer representative named Alyssa helped me finally obtain the refund from lens.com. She was helpful and followed through on her promises and made me change my opinion about lens.com. If you plan on taking advantage of any refund please follow their instructions exactly to the letter to avoid and delays or problems. I will be ordering again from lens.com.

Very fast delivery and pleasant personnel. Saved alot of money, would definitely use again.

Excellent experience. Will pass their name on to friends and family. Cheaper than 800 Contacts.

Great ordering system. Very easy and quick. What’s not quick? Shipping. Is taking forever. Fed ex?? Maybe try using UPS. In my past experience they’re much quicker and rarely take long to deliver. Always seem to have a problem with FedEx. I would have given 5 stars if not for this delay made by fedex.