Lens.comReviews of lens.com

I order a week ago and I paid for 2 days shipping, I receive a email that I'm not going to receive my order until the 21st and my son graduation is on the 19, now they said that my order is back up because the don't have in stock when I paid for FedEx service. This is my first and last time that I'm going to order with lens.com REALLY DISAPPOINTED.

I made a purchase for lens.com on May 18th for bioinfinity $43.19. The amount was taken out of my account. I still have not received my contact (only wear one) but I received an email that stated they shipped on the 30th. My bank also shows they withdrew $43.19 from my account on the 30th, even though the amount was "held" 12 days ago- charging me twice. I just got off the phone with them and cancelled my order. Something shady happening between lens.com and chase bank so will cancell both.

I decided to try Lens.com to order my contact lenses. I uploaded my prescription and got numerous emails that all was verified and I would receive an email prior to shipping. After 10 days I contacted lens.com and was told they were on backorder. I waited another week and asked to speak to a supervisor and she told me the same thing that it was out of their control when the manufacturer can ship the lenses. Then another week I called and was told by the customer service rep that my paperwork was still not verified and their was a discrepancy with my prescription that needed to be confirmed. I cancelled my order and will not attempt ordering with Lens.com again.

Great price! I ordered a box to see the quality of service... It told me 37.50$ for a box a 12 Acuvue Oasys! It charged me almost 50$ on my credit card! After I talked to the chat support, I understood that the price was in USD even if they offer international shipping(those kind of company does list the kind of money they sold they product)... I just told the person in chat that this was unfair! The person just told me... Can I help with with something else today... No excuse... NOTHING! I just got angry and told him/her to "back" off! That this was not a way to take care of customers.. To ignore them totally! I'm still very angry and I think for a good reason! I just wanted someone to tell me that this will be fixed! I didn't ask for a refund or something! I just wanted to be treated like a human and they didn't!

I did even finish my order and money was taken from my account. I wanted to see which was cheaper 1800contacts or lens.com. I wasn’t even ready to purchase the contacts because my husband still has to meet with the doctor. I don’t understand why they would just proceed without confirmation.

Still haven't received yet. 10 days later! They don't have a problem taking your money right away, or ask for a review, but don't deliver timely. Highly questionable as a new customer. NOT HAPPY!!!

The lenses are great, but lens.com is deceiving its customers by artificially marking up the prices while offering $60 rebate! If you click on their offer to get the rebate, you will find the pumped price of $43.95. In contrast, if you log out from your account or browse for these lenses at their website without following their links you will find a price of $29.94. This is dishonest move and I will no longer fall into this practice as the 1st time. You can simply buy these lenses at their original price (way cheaper) and skip the waiting of this fake rebate. I call it fake because it was created to offset an already pumped price. I'm done with this company, for sure. We are not sheep.

Very poor customer service. I paid for their online eye exam ($40) and have waited for my contacts for more than 4 weeks. I have contacted support via phone AND their online chat support and both assured me I would be receiving my contacts any day . Today I received an email from some one that said I needed to do my eye exam again bc it was never received. The customer support here is seriously lacking. Would not use.