Tate S.
Not recommended
Poor customer service, been waiting for my order to ship for 9 days. Each time I speak to a customer service representative I get a different answer. Tried to express my concerns with them today and was totally blown off. I didn't find their prices any cheaper then their competitors. Too many other sites out there to be dealing with such bad service. First and last order.
Response from Lens.comJul 26, 2018
Tate, I have reviewed your Lens.com account. Your order was placed on 7.17.18 and verified per the prescription on 7.17.18. Your parameters fall just outside of the range of the most common lenses, and we had to order them directly from our supplier. On 7.18.18 we sent you an email advising that the lenses were on order and that your order was expected to ship between July 24th and July 26th. You contacted us via chat on 7.25.18 and the chat agent verified that the order was shipping out that day and that you would receive an email with the tracking number. You contacted us back on 7.26 (today) via chat and the agent advised the order had shipped. She tracked the package per the tracking number sent to you via email and it shows the package should be delivered by end of business day Monday 7.30.18. I apologize that the order took longer than you were expecting. We strive to provide the best customer service and manage our customers expectations, which is why on the order and the email we advised that the package would be delivered between 7.30 and 8.1. A supervisor has tried to reach out to you to discuss a resolution for the issues you experienced. Thank you, Helen - Manager Lens.com