Lens.comReviews of lens.com

I will never order from this company again. I ordered new multifocal contacts (same brand) with an updated (no change) Rx. The contacts arrived and I had an issue as soon as I put them in as my eyes. My eyes were dry and I went through 3 contacts the first week and could not see as well as I did with my old lenses so I had to start wearing glasses. I reordered from Lens.com with a stronger Rx, same brand and I started with them today. My eyes are dry and I still cannot see out of them. These are the worst contacts. I can still see well out of my original multifocal contacts which I ordered from 1800 contacts in 2017. I believe the contacts from Lens.com are not the same brand which is why they are less expensive. I will be returning these contacts and am finished with Lens.com.

I ordered my lenses on August 26th. It is now September 22. Apparently the lenses were out of stock and when they finally shipped them a few days ago they were sent to Ontario. I live in British Columbia. That's 3,00 miles from here. I cannot cancel the order or get a refund until 4 - 6 weeks after a failed delivery. They would then ship again, assuming they had them in stock and I could expect them by Christmas if I'm lucky. Will never order from this company again. If I had the option of giving zero stars I would. In the meantime I am out of lenses and will have to go elsewhere to order them.

Horrible. Ordered my contacts on 3 weeks ago and still haven’t got them. I call customer service EVERY DAY and get a different story every time!!! They promised me they would get my lenses out yesterday and I called today and they are still “in process” and thier warehouse is closed on the weekends. I’m going on vacation without lenses now. Horrible.

Received an email that they sold me counterfeit Chinese contact lenses, this being 6 months after I received my order. I was advised to call customer service, and after a lengthy conversation with a customer service rep I had to email them a picture of my contact lens box before they would shipped me replacements. They also wanted me to mail back the counterfeit contact lenses at my own expense. It took them 10 business days to even ship my replacement lenses, now after 6 more business days I still not have received the replacement. Will never order from again.

After many years (since 2011) of ordering Boston ES lenses, this year has been a disaster. Clicked on an auto renewal option and they shipped 2 lenses on an EXPIRED prescription. Reordered the correct lenses and they confused it my request to refund the original "expired" pair and canceled it. Tired of the problems. Too many other options - I won't be back.

Ordered contacts about a month ago. Got an email that my Rx has expired. No problem I think. Called lens.com and my eye doctor, customer service said they would resubmit Rx. One week later still no contacts. Check online again only to get the same message, expired Rx so I call them again. This time I’m told I have to have the eye doctor fax a copy of the new rx, so they do. Another week goes by, still no contacts so I call lens.com for the third time only to be told the eye doctor faxed the expired rx so I call the eye doctor AGAIN. They offer to call lens.com turns out they could’ve shipped my contacts 2 weeks earlier. It was all their error. I’ve tried several times to contact about a rebate also to no avail. No return email, cut off in live chat three times to finally be told that it was too late to get the rebate. Worst customer service ever. Will not be back.

I would give Lens.Com a 5 star review had it not been for a very frustrating customer service episode. I received an e-mail saying that my contact lenses were recalled, and I should disregard them right away. I had been wearing the lenses from the box for about 2 months at the time. When I called and spoke to the representative to ascertain 1) why they were recalled and 2) what health risks could be expected if any the representative told me a manager would have to e-mail me with those answers. I waited for 5 days and never heard from a manager. When I called back, the representative gave me some bogus story about my e-mail not working. This is the same account that I get regular sales e-mails from Lens.com. The representative said that the manager would get back to me in the next day. I waited two days and didn't hear from anyone. When I called to inquire, I did speak to a manager who told me that I would have to call Alcon. What a frustrating experience. Why didn't they just tell me that in the first place? Futhermore....I was told to disregard all my contacts, and they would send me new ones. They sent them snail mail. It took about a week to get them. What an inconvenience to the customer. I would not use this company again. Response to Helen from Lens.com This is a boldfaced lie. You never responded on 8/17 with answers to my questions. When I called to find out why I never heard from a manager, your service representative told me that they couldn’t e-mail me. It was returned, and the manager never followed up. I was told I would receive an e-mail, and if it failed, the manager would directly call me. Both of those NEVER happened. I understand that mistakes happen, but these “alternative facts” are just fiction. When I called on 8/24, the representative told me that she had no idea why they were recalled and referred me to Alcon.

Ordered contact lens on 7/25/2018, advised that not in stock and would arrive 8/1/2018 and be shipped right out. Chatted with customer service on 8/2/2018 and was informed the lenses should arrive 8/3/2018. Asked the rep to cancel if the lenses do not arrive on 8/3/2018. I was told I would have check the order status and then cancel. I do not have the time to check their site daily, so I cancelled the order. I will not order from them again as there are many other sites out there to order lenses from.