Lens.comReviews of lens.com

Yall be the judge: Tyler: Hello! How can I help you save money on your contact lenses today? Justin: Hi there, can you give me a estimated shipping date for order 2100305852. Tyler: sure thing! one moment Tyler: im still here Justin: ok Tyler: your estimated arrival is the 26th-8th of this month Justin: ok so when do yall expect them to ship? they have been in fulfillment for 6 days... Tyler: i do apologize we had to order them form our manufacturer, and at this point I honestly have no clue. Justin: so you have no clue when they will ship, but are assuring me they will be in my mailbox by the 28th. Is that correct? Tyler: No i cant guarantee anything im sorry Justin: Now I am very confused - how did you come up with a date of 12/26 to 12/28 Tyler: Our website tells me the expected arrival date. let me check our stock really quick to see if they came in yet Justin: ok that would be great Tyler: im still here Justin: ok Tyler: ok so it looks like we have not gotten them yet and we have no clue when they will arrive the manufacturer hasn't told us yet Justin: so the date of 12/26 to 12/28 you gave me is not correct...guess its a good thing I asked additional questions Tyler: All i have to go by is the expected arrival date on your order. And that’s what it told me. I cant promise anything at this point. :/ I do apologize Justin: OK - so if there is no clue when I am getting these contacts please cancel my order Tyler: ok sir like I said I do Apologize. I will go ahead and cancel that for you, Just to let you you know; we don't charge your card till it ships so nothing should have been taken off your card Justin: ok thanks Tyler: Is there anything else I can help you with? Justin: have a good day

I ordered contact lenses from lens.com around Thanksgiving. Was not told that my contacts would take 2 weeks to come in then ship to me. When I finally received my contacts I could not see out my left eye. Contacted my eye doctor to confirm my prescription and my eye doctor discovered they had it wrong on my left eye. I contacted them and was told that they had to reorder my contacts for my left eye and once received they would ship them. I asked for a discount for the delay and mistake on their part and they refused. NOW, ANYBODY THAT WEAR CONTACTS KNOW THEY NEED THEM ASAP. I asked for a simple discount and got HUNG UP ON, REFEERED TO A SUPERVISOR, and SWITCHED TO A DIFFERENT PERSON. HORRIBLE CUSTOMER SERVICE!! If they would have offered me a $5 discount I would have taken it. But they treated me like my business was not important. I would never use this company again.

If they had a zero stars, I would use that. They didn't even email me for 8 days to tell me that my very common contact lenses would not available for another 2 weeks. I was running out and expected them to be here in a week not 3 weeks, Tried to call and cancel the order--which isn't due to arrive for 2 more weeks, and they wouldn't let me cancel. DO NOT USE THEM!!!

I am shaking at how frustrated I am. The reps over the phone are useless, dumb and rude. The manager is not empathetic at all and all this company cares about is making a profit off of your misery. They don't care about customer service, and I think they forgot that the best advertisement is REFERRALS! I have been ordering for them for over 2 years and they just don't f*n care!!! It doesn't help that the quality are very poor and you have to wait over a month to receive these eye trash lenses. Just stay away. Not worth the price or time, do yourself a huge favor and order from discountcontactlens.com

The quality of the contact lenses within my last order were very poor (air optix aqua). My eyes were constantly irritated and occasionally, there would be doubled lenses stuck together (realized after having my eyes irritated). I had to remove the lenses constantly because of discomfort. So there's that.. Now, in terms of the rebate: I had to literally call the company 5 times to inquire about my 6 month late rebate. I was consistently told that it's "on its way." Guess what?! 7.5 months later, and it still isn't "on it's way." I will dish out the extra money to order from a distributor that doesn't give me bacterial eye infections, or forget to send me an $80 rebate. Thanks lens.com.

Avoid this company! Like many others posting reviews, the lenses I ordered were not in stock and had to be obtained from their "supplier." Absurd that this company can advertise product for sale and then have to wait weeks to get the order. But, oh, they charge you the instant the order is placed. People ordering contact lenses typically need them quickly, and cannot wait around for weeks for their order to be delivered. UPDATE: See lens.com response below. Odd that my opthamologist is able to hand me samples of these lenses without waiting weeks to get in "fresh" units. Also, I have since ordered these lenses from a national pharmacy and the order shipped 4 days after the order was placed. Not 4 weeks. 4 days.

I made an order yesterday and I wanted to cancel it. I received an email say that my order, already been shipped. It is already shipped why there is no tracking number for me. How am I supposed to know that my contacts lens around? And in Cambodia I need a tracking number to find my item and they didn’t reply my email. Not happy with their service

I am VERY disappointed in my contact lens purchase from lens.com. I ordered contact lens on October 15 and scheduled to receive them between Oct. 26-31. However, by October 31 I had not received a shipping notification. I called the company to be told that the contact I ordered were OUT OF STOCK the day I ordered them. There was NO information on the website about the contacts being out of stock. I never would have placed the order in the first place if this was the case. I asked them to contact me to let me know when the lenses would be in stock and I was never contacted. When I called again, I was told the lenses were in stock and that they would be overnighted to me. This information was entirely FALSE. The next day, after not receiving a shipping notification, I called back and was told the lenses were still out of stock and would be for another two weeks. I was finally notified on November 13 that my lenses were going to be shipped- that is an entire MONTH after I placed the order! I called and cancelled the order entirely. However, the next day the lenses were at my door. What is going on with this company! I will NEVER order lenses from them again. NO ONE should be able to order lenses that are out of stock and not be contacted with that information. Customer service has no idea how to help their customers. Horrible experience.