Lens.comReviews of lens.com

Wish I had read these reviews before I placed an order with lens.com! I placed an order this past Tuesday expecting to receive my contacts in a week or so - not the quickest by far but still ok. Then I received an email this morning indicating that I will probably not receive my contacts until 2/28!!!! Out of stock!!!!! In reading these reviews it would appear that lens.com is usually out of stock for just about everything! Have now had to reorder through another company, losing yet a few more days There's absolutely no reason why I couldn't have been told when I placed the order that my Focus Dailies were out of stock! This is absolutely unacceptable.

dear lens.com, If you didn't have my contacts in stock why wouldn't you tell me in advance? I waited 7 days to hear back from you and now I'm freaking blind waiting on my lenses from your competitor. They said they waiting on their supplier. I thought I was buying from a supplier. ;LOL Middle man bull crap. Buy from somewhere else.

Decent selection. Slowest processing and shipping since Montgomery Wards. Don’t recognize that name, that’s because they went out of business because they were stuck in the 70’s and 80’s. Lens.com clearly is not in touch with technology in 2019. Ordered contacts on 01.11.2019. Not scheduled to ship until 01.29.2019 and arrive between 02.01.2019 - 02.05.2019. Pony Express could go across the U.S. a couple times in that amount of time. Don’t know what I’m talking about? That’s a courier service that was used before cars were invented and they rode horses. 18 days to ship???? 22 days to arrive?? This is the worst experience I have had with online companies since dial-up internet. By the way, they approved my order the next day with my optometrist, so this wasn’t a local verification of my prescription. Please don’t order if you want your contacts within a month of ordering.

I wish I had found this review site before. I ordered contacts over a week ago on the phone as I wanted to be sure they had the correct prescription. Never got sent confirmation email they were sent so contacted customer service today and they are out of stock and will be a couple weeks till the company gets them, and then longer until they send contacts to me. So angry as I am on my last pair. I would have ordered from another company if they had simply told me this when I ordered. note--someone from customer service did leave me message after I left negative review on this site, and my contacts were then shipped out the next day. Was still overall not good experience.

Ordered contacts with 2-day shipping because of the low cost and quick turnover. About a week later I did not receive an email confirmation for my contacts being shipped so I contacted them to check my status and showing no signs of sympathy they simply said the contacts are out of stock and will be shipped within 4 weeks. I don't understand how this is acceptable considering we never received an emailing stating that the contacts were out of stock and they still show them online as if they're in stock. They said I could get upgraded for 2 day shipping for free of cost - but how does this help me if I need to wait almost a month when I needed my contacts when I ordered them. Just a horrible experience, didn't even try providing me with a discount to keep my business. I had to ask for them to cancel my order and I'm still waiting for my account to be credited.

I placed an order for contacts. Initially I was impressed with their talk of not jacking up prices per box by having a set processing fee and not increasing the cost per box. The website estimated I would have my contacts in 14 days. I figured with the holidays and a 5-7 day shipping that was long, but acceptable for the savings. Since then absolutely no communication from them. I contacted them today only to find out they never had my contacts in stock, they won't arrive until 2 weeks after I placed my order and then another 1-2 days for them to ship and then shipping time itself. 3+weeks to get contacts. I expressed my anger and they upgraded my shipping but still won't guarantee when they will arrive. So now it will be 19 days for me to get them, if they ship with in 2 days. Poor communication and shady ethics. They should have told me ASAP they didn't have them and estimated when they will be in. I am now out of contacts and vision is kind of important for daily functioning.

Horrible customer service.. I had ordered from them many times with no problems until my last order in which the lens were horrible. Not their fault. The lens company changed an ingredient in the lens. The problem was the return process. I had followed all the return instructions. I called and got my RMA number and put in the same box with a pre paid postage label. I received an email stating the lens were delivered. (I had deleted my emails thinking all was well.) Weeks went by no refund. So I called them. Spoke to a person who didn't know anything. She kept asking the same questions like she couldn't understand very simple answers. Kept putting me on hold to ask her superviser. Bottom line they had no history of my return and couldn't do anything to help. That will be the last time I do business with them or refer someone to their company. I'll pay a little more to a more reputable company for now on.

Tereible experience so far. 1st time ordering for this company which I would of read reviews prior, see.s others have the same experience i have had. Received my contacts couldnt see nothing out if them, called explained this was told my prescription must of changed and I will need to see my eye doctor. Explained it hasnt changed I have glasses and my contacts prior were just fine. After seeking advice from a supervisor they let me return them and were to send out a reorder. It has now been a 1 1/2 weeks without contacts called today to check status and a reorder has never been put in said supervisor is on vacation so not sure when I will receive them. I am desperatly in need of contacts. So far it has been a hassle and waste of time.