Lens.comReviews of lens.com

Not happy with rebate process.. Why the need to wait 14 days after shipment to request rebate does not make sense

This is the second time ordering from this site and once again I am happy with the process. The only thing I didn't love this time around is the fact that I have to track down the $90 rebate coupon at some point. I have a feeling it will not be as easy as it sounds.

I need more information of the products

Order process was smooth and quick

Decent website, contacts shipped promptly and arrived within a week. They real you in with rebates that are very cumbersome and time consuming to obtain. My impression is deliberately so they avoid paying them out. I'll see after the required cumbersome process and 12 weeks of processing if they pay and it was worth it. My thinking is next time I'll go with other competitive sites (Warby Parker, Contacts Direct, etc) and avoid the hassle.

Excellent service. The price point is almost unbeatable. I just wish the rebate process was a little quicker. If you are going to be mailing in a pre-paid card, you could make it easier for returning customers to just fill out the requirement on-line and not have to go through all the hoops of printing out the rebate form and mailing it back to you. It doesn't show much genuineness on your part.

Kind of crappy that I had to wait 7 days after shipping to file my rebate claim. Nothing in the directions said that. After repeatedly trying to get the form online I placed a call and got an answer.

Reasonably easy to order and the lenses arrived fairly quickly. Would prefer not to jump through hoops on the rebate—a bit onerous and time-consuming; obviously a “breakage” model.