Lens.comReviews of lens.com

My wedding is 4/22 I placed my order back in March after waiting and waiting they finally arrived but when I opened them they where the wrong script. THEY said they would overnight me the correct ones and I should recive them by today or tomorrow at the latest called today to make sure they shipped now are telling me i will not recive them until possibly a week from now. I'm freaking out my wedding is monday!! I will not recommend this company to anyone, they lie, are rude, over priced and incompetent... buyer beware.. I will never buy from them again and would recommend ordering your contacts from someone else....they have completely ruined my wedding now thanks to their incompetence I have to wear glasses at my wedding so frustrated.

No chance of ever getting the promised rebates. I should have visited this site before doing business with lens.com. Walmart offered the same price but no rebate. Lens.com is completely fraudulent in promising rebates they have no intention of ever paying.

This company should not even deserve a star. The website has false advertisement, they never fulfill their promises of the rebate. I have filled a compliant to the consumer affairs few months ago but no response has received. I guess this is the reason they continue with their scams!

Waited over a month for contacts to ship before canceling my order. Don't waste your time.

Been a customer of theirs for 10+ years, but latest order (same type of contacts) has been "in-fullfillment" status for 5 weeks. Called several times and each time they say the contact are coming in a date 2 days off and then they will ship. Last time I order from these guys, something has changed there and not for the better. UPDATE: Hannah (lens.com) called me after my original review and said they would split ship my order, sending right contacts immediately and the lefts would ship in a week. Well guess what, none where shipped last week and now the lefts won't come in for another week (7th week). Their representatives are clueless on their purchasing/receiving status and just keep saying they will come in next week, DO NOT ORDER ONLINE FROM LENS.COM, CALL AND MAKE SURE THEY HAVE THEM IN-STOCK (ACCEPT NO BACK ORDERS) or choose someone else.

I ordered my contact lens on January 28, 2019. I didn't received it until March 31, 2019. When I placed my order, it says it will be delivered in 2 weeks, I waited 3 weeks to call because I know things can happen. I spoke to a woman and days there is nothing they can do about my order because there is a delay from the supplier. Then first week of March I called again...and still the same reason. It is not the customer's fault that you are having delay from your supplier. As a sales business, if you don't have the supply, don't advertise it as if you have it on hand. It took 2 months for me to get my contacts. The people I talk to on the phone were not helpful and very very rude. They brush you off as if you are the one with the problem. I told them, I will NEVER buy from this site again. POOR customer service.

Took over two months to ship lenses. Very common lenses available at any eye shop (Focus Night & Day). Repeatedly said "accept our sincere apologies" even though there is nothing to demonstrate the sincerity. They still charged the full handling fee. When i called at 6 weeks, they had no idea when my lenses would actually ship.

Do not use this site. I ordered my contacts two months ago and am still waiting. They claim the supplier is changing the shipping date. I smell BS. I've never had to wait this long for contacts before. If they want to claim it's the supplier then maybe they should switch suppliers.