Lens.comReviews of lens.com

DO NOT GET CONTACTS FROM THIS COMPANY!!!!!! First off, I have worn contacts forever, like 15 years. Second, I have worn the same brand and strength for the last 4. I went to lens.com because they were a little cheaper than the other place I usually go, plus they were offering a rebate for cooperview at the time. Ordered my contacts, 2 boxes per eye so one years worth, at the very end of Feb 2019. Got them around the first week of March. In the past 2 months, I have had horrible issues with the right contacts only. I have gone through a box and a half of the right eye because EVERY SINGLE ONE OF THEM HAS RIPPED IN MY EYE. I have never in my life had this issue and am doing the exact same thing I have been doing for 15 years now. I have gone through almost a years worth of expensive contacts in one eye... makes no sense. They have to be defective. I reached out to the company via live chat to see what could be done. The person on the other end, named Casey, asked me if I kept any of the ripped contacts. Umm no typically when you are at work and one rips in your eye and you spend an hour trying to get the other piece out of your eye you do not think to save the contact for some BS company. She then stated that she would not be able to do anything because I didn't save the ripped contacts. HOWEVER, their "Money Back Guarantee" DOES NOT STATE THAT YOU HAVE TO DO THAT, IT SIMPLY STATES THAT: A guarantee shouldn't be complicated, so ours isn't. At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your doctor's prescription. Also, every lens is guaranteed free of manufacturer defects. Returning contact lenses to Lens.com is very easy. All contact lenses must be in the manufacturer's original, unopened boxes and/or vials. Simply call us and one of our friendly customer service representatives will make it right. I gave up on that issue and went onto the other issue with the same agent. I never received my rebate. I looked at my email for the rebate email they sent me and clicked on the link and input the tracking number which brought me to a page that said my rebate was invalid because of the dates the contacts were purchased. THIS IS COMPLETE BS because my receipt shows that I qualified for the rebate and I sent the rebate the same exact day. She stated that she would put in a request for an override of the issue. WHICH SHOULD NOT EVEN BE A THING BECAUSE I DID EVERYTHING I WAS SUPPOSED TO DO. After reading all the other reviews on here about the rebate, I doubt I will even ever see mine. Long story short, I hate companies that lie and then are deceiving. DO NOT UNDER ANY CIRCUMSTANCES BUY ANYTHING FROM THIS COMPANY.

I'm just going to keep posting negative reviews until someone at this company cares enough to take actual action. It's been way beyond the "10 weeks" it supposedly takes the process the rebate form I submitted. After multiple attempts to find out what happened, I posted a review here. A representative called me and said they would instead send me a refund right away. It has now been 2 weeks since that conversation, and still nothing has happened. The only thing that has happened is that someone from lens.com misleadingly stated that a solution had been found. NO there hasn't, because nothing has happened yet. STOP being dishonest. I highly suspect they are hoping customers don't follow up on the rebate offer. I'm not going to.

Three strikes.... first they shipped part of the order with the wrong prescription, had to send it back. Then it took 5 weeks to get the other contact. And third the rebate, I've been checking the status of my rebate and it's been 12 weeks so far and the status shows Allow 10 weeks before I will receive it.

BUYER BEWAE! Never received Lens.com rebate. Purchased contact lend on December 1, 2018. Timely filed for the advertised $80 rebate form and contacted Lens.com customer service numerous times. Despite apology and promises rebate will be sent, as of today, none was ever received.

I ordered my contacts that my eye Dr prescribed, and emailed lens.com the Rx. Pay using my Visa Debit card that money comes directly out of my account. Lens.com sends me the wrong contacs. I call and get a RMA #, and mail the contacs back. The lens.com representative I spoke with said that once they receive contacs I would be credited and to place another order again of same contacs to speed up the process. I do as she suggests and a month later notice that I have not been refunded. I call and email several times speaking to different people and apparently they do not issue refunds and only give credits, and they never received my return!!! I am out $155.28 and my bank charged me a $35 fee for opening a case that I lost because their records don't show me returning anything. Watch out for these scamming azzholes, they will rip you off!!!

I've been a customer of Lens.com for years but will not be ordering from them again. I ordered contacts in November 2018 and have had the hardest time getting a $40 rebate!! I get the run around everytime I call and the same "It takes up to 10 weeks" response, well 6 months later they finally said they would put the rebate back on my credit card. Didn't happen. Called again. Run around. What in the world. Something is fishy/scammy with their rebates. Buyer beware-too much hassle. UPDATE AS OF 5/6/19- I have been told on 3 occasions that the $40 was refunded to my credit card in place of a rebate card. I have given my debit card number numerous times now over the phone to Lens.com, as a flexible spending card was used on my original order that I no longer have. As of 5/6/19 at 1:48pm CST....I still do not have the money in my bank account.

Very deceiving about rebate! They sneak it in at the end of order process.. then you have to mail in. I ordered contacts in Feb. 2019 sent form in first of March..It took lens.com over a month to process rebate and now waiting on rebate center... still no rebate I called and was told 6 more weeks!!! Took forever to get original contact order also.. I highly recommend selecting another company to do business with.. UPDATE representative from lens.com contacted me and issued a refund and bypassed rebate. I appreciate it just sorry it took a bad review to get their attention.. They agreed there is a problem with rebates and they are working on it.

I ordered a RGP lens, i have received my order withing a week which i have to admit an overseas shipment was super fast. BUT what i received was a joke not a contact lens. A piece of plastic put in envelope. My opinion? It seems like someone else`s contact lens popped out of their eye and they put it in envelope and shipped it to me. Or actually it did not even look like a genuine contact lens. Should have read this website before ordering from them....