Lens.comReviews of lens.com

Ordered contacts and got an $80 rebate! It said allow up to 10 weeks to process your rebate, well I set a reminder at 10 weeks and so I called and they said it was approved but now I have to wait another 10 weeks to mail it to me! I shouldn't have to wait 20 weeks to get my rebate back. They should just automatically put it back in you account. Definitely lost my service now!!!!! On top of that the lady was rude about it and interrupted me!

I am a repeat customer for several years. I have enjoyed the pricing with rebates but filed a rebate in Jan 2019. Waited until April, no rebate. I contacted vie email, was told they could not ship rebate to my PO Box ( that is where they shipped my contacts every time ). I gave them my street address "Your $80.00 Visa Prepaid Card will be mailed within 30 days. Generally, verification takes no more than 14 days, but sometime it can take up to 3 days from today to the following address". I waited again, not rebate. Called !-800 number and they said that they were experiencing a large back log. Okay, I checked today with the tracking number they provided in January and the rebate shows complete. Thanks for nothing Lens.com, I will take my business elsewhere.

If I could give lens.com a zero star rating I would. I am a Canadian customer. I paid for 4 - 9 day shipping, but the product did not ship and according to the tracking number has been at the border for over two weeks. When I called lens.com customer service, I was told once it crosses the border there is nothing they can do, and if I do not receive the product in SIX WEEKS, they will send another order out to me. I don’t need contacts in six weeks, I need them now... The shipping company clearly says to contact the original sender. So I’m being sent in circles with NO help. I’ll be purchasing my contacts from another source and returning the products (IF they show up) or asking for a refund. Certainly not giving this company my money again. Thanks for NO HELP AT ALL lens.com!

I waited a month to cancel my order, after an email notification that confirmed the cancelation, I got an email the very next day telling me the product was shipped, and my credit card was charged. I called consumer service, they told me to return the package and after they received it, they will issue credits back to me in 7-10 days, I returned it the very day the package arrived, who knows when I’ll get my refund, this is a horrible site, don’t ever get anything from here.

I ordered multiple packs of contact lenses and their rebate mail in form did not specify that it was limited to one rebate per order. I inquired and a CSR from their company emailed that I would receive 3 rebates of $30 each. In the end, 7 months later, I received one $30 rebate and they have emailed me saying I was limited to one rebate per order. Update - I contacted lens.com after the response to my review indicated they would honor the rebates after all. They have yet to respond to my email from last week. Update

I ordered my contacts in January and still have not received by $110 rebate. It has been 6 months! I contacted them through email twice...the first time I was told that due to the overwhelming response to this promo I would have to wait an additional 10-15 days to process the rebate. I waited over that time and emailed them again. The second email I was told to contact them directly to receive assistance. I did so last week and was told that my rebate was no longer valid, even though when I put the tracking number in it says that it is still in process. I was told that the only thing they could do for me was give me a credit to lens.com for a new order or have it refunded on a credit card. I gave them my card number and I still have not gotten the credit to my card. Like all of the other reviews on here, it appears to be a scam. I plan on filing a complaint with the better business bureau and the federal trade commission if this is not resolved. I would suggest that everyone file a complaint so that no one else can be scammed.

I was promised 1 week delivery on my contact lenses. About a week after that I got an email from Lens.com that the product was on back order, and it would take an additional two weeks. Of course they knew that up front, but by waiting a full week, they knew I wouldn't cancel and go somewhere else. BTW, I'm still waiting. Nothing special about this place, just another .com with clueless order takers saying whatever it takes to get the order. Prices are consistent with a half dozen other .com vendors. Don't get me started on their "processing fee". This will be my last order.

It took 5.5 months to process my rebate. Similar experience to others here. I sent a note to Lens.com and was told to call them. Only one problem, their phone system gives you no option to talk to a person. I sent another note and was told to call again. This went on a few times until they finally understood that calling a number with no person to talk to was not solving the issue. So I was given the secret code to get a person (just keep pressing 0# until the system finally gives up and puts you through to a person). Like others, I was asked for a credit card number to credit the amount to. I don't know why they need this. They charged the order to my credit card. They either have the number or they can send a check. They finally agreed to send a check. Several weeks later, no check. I called again and was told that it was credited back to my credit card... you remember, the credit card for which they did not have the number. This is the second year that I have had problems with their rebate process. Last year I wrote it off but this year, it certainly feels like they are either completely incompetent or there is some other motivation that is delaying processing. Bottom line for me is never again. Lens.com has lost my business. Too many other competitors out there to continue to put up with this treatment.