Lens.comReviews of lens.com

Lens tear easily, and after multiple timely attempts to get my rebate, Lens.com never issued one...it has been 9 months since I ordered the contacts.

I ordered Alcon dailies at their website coz I wanna try a different website even if its the same price as webeyecare. I accidentally put in my apartment number + street name instead of Street number + street name (which is a BIG MISTAKE). Firstly, I placed my order on aug31, 2019 and after few weeks I rang them to ask why my order wasn't fulfilled yet. Turned out, they ordered it directly from the manufacturer I guess and didn't tell me that it will take time. It was shipped on Sept 12 which is almost two weeks. You see, I am on an assignment here in the US and will be here only for two months. Anyway, i didn't bother with it. Then, i just noticed that I didn't put my street number but only my apt number which has about 4 similar numbers in my street alone. So I was afraid that my contacts would not be arriving just in time before I leave the states. I called their hotline to ask for a change in address and blatantly told me to call the shipping agent. I know for a fact that shipping agent would not want to change the address unless the shipper calls them which lens.com would not do for me or give me any other option on how to correct the address (just to add the street number). I called fedex and true enough, only shipper has the capacity to have it changed. (Btw, i told them I ordered from Coach and even the package already left, they were kind enough to correct the address by calling the shipping agent) I was told by the first lady I talked to (she's not nice), that the only way is for the shipping agent to not find my address and return to them! I told them that its not possible as I will be leaving in few days. And she just told me that can't do anything. I went through an ordeal of figuring out how I can correct the address on my own as I was not from here and i would not want my payment go to waste. Good thing, I told somebody who lives here about my ordeal and told me to proceed to the nearest USPS and give the address of my apartment so that when the package arrives, it'll arrive in the correct destination. I guess what really made me so disappointed is the experience of having that fear where my money will go to waste coz i wouldn't end up having my contacts. I guess not all "cheap" websites are reliable. I'd rather pay the original price from walmart or other shops as long as i know that the customer experience is somewhat passable and the supplier is genuine in helping you out. All I wanted was lay out the option if you don't want to help me given my circumstances. Anyway, i have told them that I am not from here and i need help, but still I had to do it myself. Just beware.... don't be deceived by their cheery voices because it will change if you suddenly gave them a problem that they "cannot" fix even if you reiterated many times how much you wanted help or options. For lens.com, please fix your procedure. You should have procedures for instances like this (incomplete address). Please don't ever let a customer go through that again... Update: I didn't get my lens :( I went to USPS to intercept the package and gave them the correct address just in case the delivery man will hit a roadblock, and it did. However, instead of looking through the pile of correct address, he went on to send back the contact lens to the provider which really really broke my heart coz i was expecting it. I went to USPS for three days, still nothing. I contacted lens.com and told them that because of their incompetence, I want a refund as I will use the money to buy in walmart for a higher price just for me to have my contacts before I leave US. WHAT A NIGHTMARE!!! Edit: Stop saying you reached out to me. I never got any calls the number i listed and i never received email about anything. Stop with your template answer to complains. Even the refund email i needed to chase my credit card i specifically asked was not sent to me.

I normally dont do negative reviews but...Ive ordered through this company before with no issues other than it usually takes a few days longer to recieve than other places ive ordered through in the past. I put my order in 9/13 and noticed today 9/18 that i havent received a shiping notification. SO i called the company and they said they had to order from the manufacturer and that it takes 5-7 days for them to get it, plus the time for it to be shipped from them to me! I thought it was RIDICULOUS i was not informed. The least they could do is email and inform me. Im very irritated with this company!. Canceled my order and got through someone else. Never again

I still have not received a rebate 2 months after paying full price. They are a rip off and lied. Don't fall for it like I did. Shop from Costco or walmart, etc.. Lens.com is a scam. I will never order from there again.

Got an email that my order was confirmed with estimated arrival. They didn’t arrive so I called to check. Contacts on back order but yet never received any communication. Spoke to customer service and management and all I get is “I apologize”. No offer to make it right when I am completely out of contacts thanks to their delay. Poor service, dishonest, and don’t recommend. In this case I guess you get what you pay for!!!

OMG looking at all of these reviews, I am sick. I ordered my contacts from lens.com bc of the appealing rebate. I have had the same issue (spinning wheel of death when attempting to verify rebate). I just spoke with Tyler on the phone who assures me my rebate is now on the way. Fingers crossed. And why is "Hannah" always "sadly" not able to reach people by phone? Please just deliver what you promise--don't make us chase down rebates we were contractually promised!

They don't deliver. They lie about the availability of the product (or hide it in fine print). I order something back in June and now they tell me it will be late October before they deliver it. It's terrible. The answer they have provided is misleading. The order was cancelled by me after they told me that the delivery date would be after October 24th. I put in the order on June 6th. Yes they delivered half of the order but even that half would run out by the time they delivered the other half. I ordered the exact same lenses from Walgreens with an estimated delivery time of 1 week.

I contacted Lens.com on the day of ordering contacts to verify a rebate. I was told that it was eligible and would receive the rebate after receiving the product. The rebate was what made Lens.com the cheapest. When I received the product I was told that I wasn't eligible and they wouldn't stand behind their initial promise. At least when I contact Opticontacts or other online lens companies I get honest information.