Lens.comReviews of lens.com

Recieved the lenses no problem but never received the rebate. When submitted for the second time was told rebate had expired. Without the rebate the price is very high. Will not order from Lens.com again.

Lens.com rebate center is a scam. I ordered 4 boxes and was suppose to get a rebate of $80 with the purchase of 4 boxes. After submitting all the annoy paperwork through mail, they denied my rebate claiming I only purchased two boxes. I clearly purchased 4. Total scam, so done with this company. As of 11-2, still have not received my rebate. As of 11/12, still have not received my rebate. As of 11/21 still no rebate, imagine that

Processing fees? GTFO... this is the last time I order from here. How I know this place is a scam? I search for my contacts and it shows one price. But if I clear my cache and search google under shopping it gives a cheaper price. If I change my IP address to another part of the US it’s another price. I get what you’re doing lens.com and im exposing you. Buying locally at brick and mortar now. Duck Lens.com

I used to order from them for 4-5 months and I had no problems but then I was going to order the same lenses but this time they are 20$ more than what I usually pay. Now I called the customer service and I’ve explained to them that I’m your loyal customer and that I order only from you if they can work on the price with me because previously they were able to adjust the price. But now they said “no we can’t do that it’s either you pay or order from someone else” after that I said oh don’t worry I’m not gonna order from you again, not after that lovely customer service. So I went online and typed the brand that I use and I found 6 different websites selling the same contacts for only 27$ shipping included. So I was like man good thing I didn’t order from lens.com hah saved like at least 25$. So good job guys, keep your prices up and lose customers. What a joke

Unfortunately my days of doing business with this company are over. Poor communication between the different departments and handling orders. Over two months of when I placed the original order and still no contact lenses, is really un-acceptable. Prescription verification originally held up my order so I get the initial delay. From that day it has been 7 weeks and still no contacts. Week over week I have been receiving emails stating "Our supplier informed us there will be a slight delay in sending us your contact lenses. We are doing everything we can to expedite your order. Please accept our sincere apology for any inconvenience this may cause." You would think at some point a manager at this company or any professional company would call you, a customer of 10yrs, to explain the situation and at the very least provide a credit for future purchases or communicate the situation. Poor customer service and communication from this company. Do business somewhere else if you can.

This company claims to offer a rebate of $30 once you mail in a form along with your invoice. Then they claim not to have received it and ask you to mail it in again! Firstly - using the mail is a huge waste of time and resources and is clearly meant to be a deterrent. Secondly - claiming then to have not received it and asking for tracking of all things on a letter is just adding insult to injury. Never again - lying loses business.

Horrible shipping. 5-7 days is turning out to be 17 or more. They do not seem to care if you can see in a timely fashion. Paid $7.95 for shipping when I could have walked to get them faster. Customer Service was useless. Told me I had to contact Fed Ex myself to find out when they would be delivered. My lens are at a Fed Ex location 40 minutes from my house and they are telling me it could still be a week before I get them. Any money I saved has been lost to shipping and the inconvenience of not being able to see. Will never buy from lens.com again.

Been dealing with Lens.com forever. Always deliver fast but the rebate is a joke. Gotta get a number from your Doctor to get it. He didn't even know what I was talking about. Then, the on line form would not take my type of lens which was in the drop down box selection. Sent an email to Lens.com. FILM AT 11