Lens.comReviews of lens.com

I ordered lenses in Nov-2019, suckered in by the $80 in rebates I would receive. First, this isn't the way they used to do it; before, the discount was taken directly off the purchase price, but now they want you to pay then wait an inordinate amount of time to be reimbursed. Well, I've put in my time and then some. I mailed my rebate forms to them in late December, yet it took them until JANUARY 23RD to acknowledge receipt of them. Then I waited until MARCH 23RD to contact them asking where my rebate was. I was apologized to, given a b.s. story about high volume of people taking advantage of the rebate, and could I please wait 10-15 days longer. Here it is, APRIL 12TH, and still no rebate!! I just fired off another email to them 10 minutes ago and decided to look up any other customer satisfaction complaints. Lo and behold, I am not alone here. They are crooks. They can't even blame my situation on COVID-19 because it was still "just the common flu" per Fauci by the time I should have received my rebates. This is outrageous! UPDATE: They say "reviewer contacted" but all they did was paste the same email telling me how pleased they were that my rebates were valid and NOW it's going to be 4-6 weeks from March 30th. Why they chose that arbitrary date is beyond me, especially when,On March 24th, is was 10-15 DAYS. This is fraud, plain and simple. My next stop is the Better Business Bureau.

Been ordering since 2018. Processing fee has always been $12 something. In Dec 2019 it was actually cheaper but still $12 something. Go to order today they say it is triple the cost. I contact they say it went up before the pandemic. I said what date & they said we don't know. Then how do you know it was before. TRiple when for over 2 years it stayed the same. Don't think so!!!! That is price gouging.

Between the sneaky high processing fee increase during the pandemic and many months to get the rebate...run elsewhere and FAST. Aggressive, deceptive and unethical marketing, my opinion. To think that I was a longstanding customer. Shame on me. UPDATE: So Hannah called and was very nice. However, it was a cleanup on aisle 7 call and she confirmed the following. Rebates can take 10 weeks or longer with no explanation as to why they couldn't turn it around as quickly as they can take your money upfront. The processing fee is an adjustment that allows them to maintain their profitability irrespective of the stated "marketed" price for the lenses. Get this. It varies by product. Wow. So you compare their lens prices to other offers and assume that they have the best price. Then they tack on a separate shipping fee AND this processing fee! They do this to create a margin and profitability level while trying to appear to have a better price. I know it's considered marketing but it is not transparent and yes, sneaky. In terms of the rebate, Fact #1: You pay them now and they use your money (and thousands of other peoples) for 3 months to fund operations, for financial float and additional profit. Fact #2: You are immediately eligible for the rebate. There are no additional requirements but they require you to fill out a mail in rebate...because they can benefit from a) the 3 month delay and b) some percent of customers don't send in the rebates. I asked Hannah what percent of people forget or don't send in the rebates and she didn't provide an answer. Regardless, when you add it all up, this company gets a D...for "deceptive", not legally defined, but that is my opinion. By the way, the processing fee that they wanted me to pay on my recent order was more than 3x the amount of my first order with them. I passed. You should too.

These guys are plain deceptive. They count on you not price checking when you reorder, and DOUBLE the price. When I asked about this, they said prices are subject to change and had gone up since my last order. If you simply put your browser into Incognito mode, they will again offer you the same price you got last time. Plain deceptive. Will never do business with them again.

I wrote in recently due to a promise that my issue with lens.com was being handled. However, this is now my 5th time trying to get the problem fixed. I have continually called and given the tracking number for returns and I continually am threatened with a charge if lens are not returned. I am frustrated because each of the 4 times I spoke with supervisors I was assured everything was handled. I also noticed the replacement lens are now not coming on dates promised. I was to get 2 boxes at two different times and now I only see one delayed date on my email and noting on the other.

Lens received my rebate submission in mid Sep 2019. Lens.com clearly stated to allow up to 10 weeks to receive the rebate. However, I only receive the rebate recently in late Feb 2020. That would be around 23 to 24 weeks. Lens.com clearly does not respect their "receive rebate within 10 weeks" promise. I wondered if I didn't keep follow up and chase them, whether I would receive the rebate at all.

I should have read the reviews about this site before ordering from them. it takes almost 3-4 for them to get the contacts in stock. then they have to ship them to me. so that makes it almost a month to receive contacts. they didn't have my contacts in stock and had to order it from the supplier. what a coincidence. (a lot of other reviews said the same thing) a lot of red flags. why not be honest in your ad and say how long the items truly take to ship instead of baiting the customers in with price and empty promises *Update 3/4/20 Surprise surprise I get an email from lens.com saying the supplier doesn't have my contacts in stock and it is on back order and don't know when they will be in stock. This is exactly what other people complained about. I cancelled my order and will never order from them again!

I had an issue in the past, but still figured I would give lens.com another chance. I mailed in my 40$ rebate, following exactly the instructions and it wasn't honored due to my "invoice missing". This false and really not okay as I am 150% certain I included. Not a doubt in my mind and this is the second time I was tricked like this. I tried contacting customer service who was extremely rude and did nothing to help me resolve this.This is the only site I have yet to write a bad review about but not only did they not honor something they said, but then did nothing to resolve it and instead the rep was rude. I am extremely disappointed and don't see myself using this service again unless this is corrected.