Lens.comReviews of lens.com

I am a first and last time customer. The ordering process was painful. I submitted the order and uploaded rx. Then they said rx wasn't accepted. Then I received email a week later saying rx was good to go and lens would be sent. A few days later there was a problem processing card although there were no charges submitted. I inquired about the so called problems and rx discrepancy but to no avail. I provided another credit card. No charges for another 4 days however another call about problems processing the payment. Called back irritated and the rep said we need another. I checked credit card and payment was successfully billed and paid. Told the rep and magically she was finally able to see that. Order was going to.be sent out that day. Received another call same day about processing credit card. Told the same story and she said ok we will not call again. The next email came 4 days later stating that lens were shipped. Its been over 3 weeks at this point with no lens. Never again. Save the headache and look at a reputable company.

Ref order 1452039283, Problem should be resolved.

I've ordered Lens.com in the past and never had a problem. I was never charged processing please in the past and my contacts always came on time. Now is charged to ridiculous amount for processing for years and that my contacts have still yet to come when they were supposed to be here couple days ago. I have to laugh at how fast they can take your money out of your account but yet make you wait so long to receive your contacts. I just hope that I'll actually get my rebate that they say that I'm suppose to receive with this order. Next time I'm going to order from a more trusted company That doesn't charge processing fees and my contacts actually come on time.

This company is shady! I ordered contact before and had a good experience. I ordered again on 4/19/2020. The contacts cost $58/box (ordered 2 boxes) and they charged me a processing fee of $58.41. When I called they said the processing fee is a percentage of the price of your order so a 50% processing fee! I asked if I could return and get all my money back including the fee and no they keep the $58. I will never order from them again! I wish I had seen these reviews before I ordered.

I placed an order Apr.14 #2061236100 , customer service lady was unprofessional , miss-leaded me as i was told when you purchase 2 boxes you will get a rebate, she confirmed shipping address on my account, accordingly i ordered 2 boxes ...Apr 24th i phoned for the rebate a lady again left me 3 times on hold to say this is NOT applicable for Canadians & it was a mistake, then a supervisor added its a mistake and i'll be credited $40 , i asked him how to find it in my account he wasn't able to guide me ( unprofessional-ism) At the end: - They force me to buy again to get the credit - I paid C$139 for 2 boxes or almost C$70 /box while here in Canada it is $45 only - Unsatisfactory customer service. Hayam Rozik

Tried to reorder contacts for my wife. Last year's order was 201.00. When I hit reordered,the price was 384.00 ! When I called to complain,I was told that their prices want up. What company doubles their prices in one years time? Good bye you thieving crooks. Update, as you can see below,Lens.com is offering me a rebate. I was offered this rebate when I called them complaining about the price hike. It was a $30.00 rebate! Big deal !!! My order would still be $150.00 more than my previous order,no thanks.

Price gouging during covid19. Processing fee of $116.82!!! Their response to why: Lens.com participates in a dynamic online contact lens market. We constantly evaluate our pricing and service options as part of our commitment to bring our customers the greatest possible value. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. Profit is their utmost concern, no thanks!!

Sneaky sneaky. They get you in at $20 a box and put your Rx on file. When it's time to reorder they double the price and add on shipping fee and a $12.85 processing fee. When I asked them to price match the original price, they said NO. Incidentally, if I acted as a new customer , they gave me the cheaper price. Once they get you in system, they screw you (2 years down road). They want to get you in , so you become a blind mouse paying higher prices. I have 5 days left before my prescription expires, luckily I still have it and can purchase elsewhere. UPDATE: to the response below by Hannah. I have 3 emails between their staff and I where I asked for the original price - paid $19.95 per box without all the hidden fees. I stand by my review. Only after writing this review did they adjust the price. If you are using this company, make sure when you are getting ready to re purchase your lenses - pay attention! Fees, raised prices etc. Once your prescription is in the system, they can charge double. It's the game playing that felt unethical. Thank you Hannah for finally offering to do the right thing. Unfortunately I got my lenses elsewhere!