Lens.comReviews of lens.com

If I could give zero stars I would. We have been waiting almost 1 month since ordering for our lenses to be delivered. Ridiculous.

I recently had a frustrating experience with Lens.com, primarily due to their rebate program through RebateCard.com. I purchased contacts and was excited about the potential savings, but the rebate process turned into a nightmare. Unfortunately, I misplaced one of the contact boxes that I needed to submit for the rebate. When I reached out to customer service for assistance or flexibility, I was met with zero understanding or willingness to help. They were rigid in their policy and offered no alternative solutions, even though I had followed all other steps correctly. It's disappointing to see a company that seems to prioritize strict rules over customer satisfaction. The lack of empathy and flexibility in this situation has made me reconsider whether I will continue to use Lens.com in the future.

My attempt to save money ended up in a nightmare. I found what seemed like an unbeatable offer on my prescription contact lenses. However, after placing the order, I experienced a complete disaster. They provided a FedEx tracking number, but the item took 32 calendar days to be delivered from the US to a US territory. A few days after placing the order, I contacted them to request an explanation for the delay. The agent was extremely unprofessional and couldn't even point out where the shipping information was located on their website, claiming it was out of date. To add insult to injury, the item was delivered in a completely damaged box. All of this seems so questionable and disappointing it doesn't even deserve a single star

REBATE advertisement is a SCAM...All items were sent in to the rebate center within days of receiving the rebate form, but they claim the items were not received and they refuse to fulfill the $290 rebate. They are intentionally choosing not to pay out in order to profit. BUYER BEWARE!!!!

In addition to failing to provide offered rebates, they also take payment for overnight shipping and takes them 5-7 days to ship. They claim to overnight ship once the order is processed. Last order from me!

What is this price? Not what j agreed to

Run!! When they get your money they seem really nice, but if something should go wrong thats when the Nightmare! Begins.Yes! I talked to a person by the name of Angel well let me tell you she wasn't an Angel more like a Evil Monster! I ask for the manager she wanted to go back and forth on the phone and play these games as if she couldn't get a manager around 4:15 mountain time. Then a lacey after her it didn't get any better. I will let alot of people know how your customers service stinks/ rate you all call a business. You all should be ashamed to have workers like that.

Absolutely stay away from this horrible company! I’ve ordered contacts from them in the past and I will say, every time I submit the paperwork for the rebate it’s months and months before you receive your rebate. Super annoying and definitely frustrating but not the end of the world but this company has actually reached new levels of deceit!! I ordered contacts and waited 3 weeks watching the order sit in San Francisco so I contacted them and boy, if you want to experience soul-sucking, time-wasting imbeciles, talk to their non-existent customer service! They are completely inept and actually refuse to do their job. I was told they couldn’t give me a refund until 30 days have passed because it was an international order, I live in Hawaii. Then I was told I lived in a US territory…still live in Hawaii. Finally, they just said, “we can’t do anything about your order until it’s been 30 days.” No where on their website does it say you’ll have to wait a month until they actually help the customer. Look, I just want my $299 back for 4 boxes of basic contacts. I’m certain I’ll have to wait another 3-4 weeks before they actually issue a refund, if I received one at all. This is not a reputable business and a customer should NEVER wait a month before any action is taken by their customer service. They keep informing me that they’ll “resend” my order at no charge to me. Wow, that’s big of you considering I paid for shipping! I just want my MONEY and my life back, not filling out tons of paperwork with nothing being done. When I request to speak to a supervisor the person just dodges my request. I finally had to dispute my purchase with my credit card because I could see that this company has no intentions of refunding my money! Stay away from this scammer business and perhaps if they didn’t outsource their services they wouldn’t have the many negative reviews!! Trust me the contacts are over priced, their bait and switch rebates are ridiculous, and their non-existent customer service and failure to deliver a product is a deal breaker. Lens.com you SUCK!