Lens.comReviews of lens.com

Response from Lens.comNov 27, 2020

Mark, Thank you so much for taking time out of your day to review this with us. As stated in the phone call, you have had a processing fee on every order you have placed with us. Here at Lens.com we participate in a dynamtic contact lens market, which means our prices are very competitive. So make sure to check us out before you place an order next. If you have any other questions or concerns, please give us a call at 1-800-536-7266 and we would be more than happy to help you with that. We appreciate your business with Lens.com and look forward to doing more with you in the future. Thank you, Hannah, Supervisor at Lens.com

Response from Lens.comNov 27, 2020

Izzy, When looking into your account, we show you were refunded for shipment A on 11/21/20. Shipment B was not charged due to being cancelled, per your request on, 11/2/20, due to needing a different prescription. However, the order for the new prescription was not placed. If you are showing you were charged for both shipments or would like to place the order for the correct lenses, please contact us at 1-800-536-7266 and we would be more than happy to assist you. When trying to reach you via phone, we were unsuccessful. We appreciate your business and look forward to doing more with you in the future. Thank you, Hannah, Supervisor at Lens.com

Response from Lens.comNov 27, 2020

Debbie, Lens.com participates in a dynamic online contact lens market. We constantly evaluate our pricing and service options as part of our commitment to bring our customers the greatest possible value. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. We would like to keep you as a customer, please give us a call at 1-800-536-7266 and we would be more than happy to assist you. When trying to reach you via phone, we were unsuccessful. We appreciate your business here at Lens.com and look forward to doing more with you in the future. Thank you, Hannah, Supervisor at Lens.com

Response from Lens.comNov 19, 2020

Trace, When looking into your account we show all your orders had a processing fee. The last order you placed in May shows the same price however, you order two more boxes this month which is why the price was different. Lens.com participates in a dynamic online contact lens market. We constantly evaluate our pricing and service options as part of our commitment to bring our customers the greatest possible value. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. When trying to reach you via phone, we were unsuccessful. If you would like to review this matter with us, please give us a call at 1-800-536-7266 and we would be happy to help you! We appreciate your business and look forward to doing more with you in the future. Thank you, Hannah, Supervisor at Lens.com

Response from Lens.comNov 12, 2020

Thomas, Thank you so much for taking time out of your day to review and resolve this with us! As stated on our phone call, we are going to reship the right eye for you! Please keep an eye out for the new package that is on its way. Again, we are so sorry for any inconvenience this may have caused! If you have any more questions or concerns, please give us a call at 1-800-536-7266 and we would be more than happy to assist you. We appreciate your business here at Lens.com and look forward to doing more with you in the future. Thank you, Hannah, Supervisor at Lens.com

Response from Lens.comOct 29, 2020

Suzanne, Thank you so much for taking time out of your day to review this with us! When looking into your account we are showing the last order you have with Lens.com was in April of 2019. Lens.com participates in a dynamic online contact lens market. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. If you have any other questions or concerns please give us a call at 1-800-536-7266 and we would be happy to assist you. We appreciate your business here at Lens.com and look forward to doing more with you in the future. Thank you, Hannah, Supervisor at Lens.com

Response from Lens.comOct 27, 2020

Felix, When looking into your account, we show after the order was placed we verified the order and was ready to ship it out however, we were able to catch it and cancel it. The pending charge on this order will fall off within one to two business days. Since the last time you have ordered Lens.com prices have changed. Lens.com participates in a dynamic online contact lens market. We constantly evaluate our pricing and service options as part of our commitment to bring our customers the greatest possible value. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. When trying to reach you via phone, we were unsuccessful. If you would like to submit another order or have any questions, please give us a call back at 1-800-536-7266 and we would be more than happy to assist you. We apricate your business here at Lens.com and look forward to doing more with you in the future. Thank you, Hannah, Supervisor at Lens.com

Response from Lens.comOct 26, 2020

Drew, Lens.com participates in a dynamic online contact lens market. We constantly evaluate our pricing and service options as part of our commitment to bring our customers the greatest possible value. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. Lens.com does appreciate your business and does not want to lose you as a customer. When trying to reach you via phone we were not successful. Please give us a call at 1-800-536-7266 and we can review this matter with you. We look forward to doing more business with you in the future. Thank you, Hannah, Supervisor at Lens.com