Lens.comReviews of lens.com

Whoa... after years ordering from them, suddenly, they added $99.92 processing fee... they promised transparency, but it doesn't cost that much to take it off the shelf! When I called to confirm the cost, they said, that's normal cost but refused to tell me why so high, just "it's standard fee"

Went to order contact lenses advertised as $18.99 a box. "Processing fee" turned out to double the cost - order total 4 boxes of lenses ~$73, processing fee $73. No good reason for the hidden fees only the text that "Your order contains items that incur a processing and/or handling charge" plus some blurb about how they're the cheapest on the internet. Well lenses are all they sell, I'm only buying lenses, not sure why those would require additional processing fees. Not exactly out of the norm for a contact lens company to sell contact lenses... They're charging $73 to take 4 items off a shelf, read the label to verify, and put them in a box. Then they're adding shipping on top of that "processing" fee. Complete ripoff, works out to be far more expensive than going to physical opticians and paying their premium prices. Lens.com’s response: “ Your order contains items that incur a processing charge. We guarantee the total cost of your order will be the lowest on the internet, even including these fees. Backed by our Money Back Guarantee. The processing fee is listed on the website during the checkout process” To which I say - Yeah it seems *every* single item on your site incurs a “processing charge”. Which is basically you charging more than you advertise for to cover your normal costs of your business (as in processing orders of contact lenses) and hiding those costs until after the customer goes to check out. Also known as a bait and switch scam. As to the cheapest costs I call bs on that - even the brick and mortar stores are cheaper after factoring in the hidden “processing charge”.

Hidden or obscure processing fees, website claimed contacts would cost $49.99 per box + a $7.95 total shipping fee and if I ordered 4 boxes, I could claim a $60.00 rebate and once receive each box would technically only cost $34.99, not counting the shipping fee. So 4 boxes @ $49.99 comes to $199.96 + $7.95 shipping = $207.91 - $60.00 rebate once I received it = a total of $147.91 after the rebate, not too bad a price. BUT, they charged an extra $31.89 processing fee, so that 60.00 rebate is really only a $28.11 rebate because of this ridiculous hidden processing fee of $7.9725 PER BOX that they charge. I did not see anything about a $7.9725 per box processing fee when I was purchasing my lenses, if it's there in writing, it's very well hidden or obscure. Just read other reviews claiming the same thing. I just wish I had researched all review sites for reviews first, but they are a very well publicized company so I didn't think it was needed, WRONG! Very disheartening and I feel I was deceived in website quoted pricing, but that's just my opinion. I personally will never buy from them again, so they just lost a customer. I don't leave a whole lot of reviews negative or otherwise, unless I'm exceptionally impressed or exceptionally disheartened with a company. Here I am extremely disheartened.

Processing fees are not clearly stated when ordering or itemized on the receipt. Cancelled my order and will not order from them in the future!

SHADDY business practices - NEVER did they disclose a processing fee - they did not allow you to review their TOTAL before processing - $29.99 for two boxes = $59.98 - plus $7.95 Shipping - but COST ME $ 94.92 - $26.99 "Processing Fee" was NEVER disclosed on website - order page - TERRIBLE!!!!!!!!!!!

Terrible! It said 39.99 per box. I ordered 2 boxes and the total came out to 111.97 before shipping??!?!? I asked customer service to cancel the order. They told me I should receive a cancellation email but haven't received it yet.

Lens.com advertised $45.99/box of contact lenses. I ordered 4 boxes per eye, for a total of 8. It showed a total of $183.96 per eye, and free shipping. I have gone back to verify, and there is absolutely no other fee or charge listed on their website, either before or after purchase. I then received my order confirmation, still listing $183.96 per eye, so the total should have been $367.92. But instead, but instead they charged my credit card $588.67. If I had not checked my confirmation or clicked on the order number for my receipt, I would never realized how much they had scammed me! I called the customer service, and the girl answering did not seem surprise at how upset I was. She said there had been a "fee" of $220! No explanation for the fee, and nowhere on the website does it honestly disclose it before or after purchase. They do not give you a total before purchase, just give you the price per box and free shipping. Then, they just tack a couple hundred dollars onto your total without telling you. I'm sure many don't check their receipt and never realize they've been charged so much more. This is more than misleading advertisement, this is outright fraud as far as I'm concerned. I obviously canceled my order, and purchased from another dealer. Contact Lens King also had a fee, but they disclosed it, and actually had an info section described having to advertise this way due to the dishonesty of other vendors in gaming google searches. I assume they meant ones like Lens.com. Buyer beware! I hope there will be penalties to Lens.com, Inc. It is not right for them to get away with misleading and defrauding people this way. UPDATE: In response to Helen's reply below -- I returned your call, and after speaking with your representative, absolutely nothing about my review changes! You are absolutely running a scam. I have screenshots of every step of the shopping, shipping, and checkout process, and the fee and total are disclosed nowhere. The company is counting on that. What Helen must be referring to is that they have a secret, magic way of making it appear -- I guess so that they can claim to disclose it. Here's what it is: you must deliberately click on an image of the contacts box off to the right, while you are confirming your credit card information. After clicking, if you ALSO then scroll down, they will show the total down and off to the right at checkout. Oh, and still without the processing fee! Why would anyone click there and scroll? The answer is: they wouldn't! Because it's a deliberate bait and switch scam. If you want to find the processing fee anywhere at all, it won't even be on their info link about Shipping and Processing fees, if you are digging. No way. Again, you would have to know the magic, secret steps (clicking on the image of the box off to the right, and scrolling down), but this time do it when you are on putting in your information on the Shipping page. Otherwise, you go the entire purchase without ever seeing a fee or total. Just their fake price and free shipping, which somehow they manage to have visible to their customers without secret magic clicking in strange places. Then -- what a fun surprise on your credit card! Just to clarify, I did all of this on a laptop computer. What a disgrace this company has become. Final thought -- I think Lens.com could best rectify this by 1) Obviously discontinuing this fraud immediately and refunding the fees to customers who it scammed, and 2) Making meaningful and verifiable donations to responsible nonprofits that assists with blindness.

So on their website it says return hassle free. 🙄 I ordered the exact prescription written by my eye doctor but because they are uncomfortable in my eyes so I can not wear these. Tried to return but they said no. Well, I guess I should’ve read more reviews rather than just seeing one decent one. And the reviews on here are pretty darn accurate, unfortunately. Bad bad bad!!!!